Experience

Oncology Rehab

• United States
• Medical Practices
• 1 - 100 Employee

• Front Office Manager

  • Jan 2022 - Present

  Meet with department heads to set goals and address issues.Act as the clinic contact for the hospital systems.Set a living example of exceptional customer service.Manage the front desk staff at all locations.Ensure HIPAA compliance throughout clinic.Work closely with the CEO to provide support for administration and coordination of projects.Keep aware of the overall clinic presentation and take steps to improve appearance and situations.Collect, review, and distribute mail.Share daily statistics with the front desk staff.Create and implement processes and procedures.Resolve patient concerns and problems quickly, efficiently, and courteously.Monitor the ticketing system for waitlists and action items.Supervise WebEx team: answer questions, guide daily tasks, and bridge departments activities.Compose forms, job aids, checklists, patient resources, email templates, and signage.Update and maintain the organization's employee resource website.Ensure all emails and voicemails are answered and/or address by the appropriate staff.Interview and train new front desk staff.Communicate daily with front desk staff to ensure they have what they need to be successful.Maintain the front desk staff schedule - reviewing PTO requests and ensuring adequate staffing at all clinics.Maintain and update the scheduling software.Create and maintain various logs.Review the appointment schedule for openings, discrepancies, and actions items - assigning and addressing as needed.Coordinate supply orders and deliveries.Submit work orders to maintenance, IT, and other vendors as needed.Scan and import documentation into the EMR and hospital system.Provide scheduling services to patients and therapists.Address therapists' administrative concerns.Receive, screen, and coordinate telephone calls.Collect copay, coinsurance, and other payments.Prepare next-day paperwork for patient intake.Strive for consistency across all clinic locations. Show less

• Front Desk Administrator Lead

  • Apr 2020 - Dec 2021

  Set a living example of exceptional customer service.Lead the front desk staff.Worked closely with the clinic director to provide support for administration and coordination of projects.Served as a liaison with other departments in the resolution of day-to-day administrative and operational problems.Collected, reviewed, and distributed mail.Resolved patient concerns and problems quickly, efficiently, and courteously.Managed/supervised WebEx team.Composed forms, job aids, email templates, and signage.Ensured all emails and voicemails are answered and/or address by the appropriate staff.Trained new front desk staff.Created and maintained various logs.Reviewed the appointment schedule for openings, discrepancies, and actions items - assigning and addressing as needed.Coordinated supply orders and deliveries.Assisted with weekly HIM discharge paperwork.Summited work orders to maintenance, IT, and other vendors as needed.Scanned and imported documentation into the EMR.Provided scheduling services to patients and therapists.Received, screened, and coordinated telephone calls.Collected copay, coinsurance, and other payments.Prepared next-day paperwork for patient intake. Show less

• Front Desk Administrator

  • Jul 2020 - Sep 2020

  Opened and readied the clinic to receive patients.Provided scheduling services to patients and therapists.Scanned and imported documentation into the WebPT EMR system.Received, screened, and coordinated telephone calls.Received incoming correspondence and reviewed/forwarded to appropriate staff.Collected copay, coinsurance, and other payments.Maintained the fax-to-file folder and distributed faxes to the appropriate staff.Prepared next-day paperwork for patient intake. Show less

• Back Office Administrator

  • May 2019 - Jul 2020

  Updated and manipulated various databases and spreadsheets with data exported from the WebPT EMR system.Prepared and monitored superbills for completion and accuracy.Posted therapy service charges into the Meditech EMR system.Provided scheduling services to patients and therapists.Scanned and imported documentation into the WebPT EMR system.Received, screened, and coordinated telephone calls.Received incoming correspondence and reviewed/forwarded to appropriate staff.Coordinated end-of-month processes.Maintained the ticketing system for inquiries to the therapists.Reconciled billing reports. Show less



Colorado Coalition for the Homeless

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Database Administrator

  • Jan 2018 - Feb 2019

  Provided services to employees within and outside of the revenue cycle department; assisted in reporting, dashboards, spreadsheets, tracking mechanisms, or as otherwise identifiable.Conducted workflow process mapping analysis and identify potential functions for the NextGen Practice Management System.Oversaw and managed the current health care revenue cycle portion of the NextGen Practice Management System.Provided financial support for the organizational directors and managers by creating and maintaining monthly financial dashboards; revenue projections, denial rates, budgeting, etc.Enhanced departmental reputation by accepting ownership for accomplishing new and different requests, explore opportunities to add value to the department and any special requests.Participated in in educational opportunities; training sessions, publications, maintaining professional networks and participating in professional organizations.Took meeting minutes for the department.Retained several duties held under Coding Specialist title. Show less

• Medical Coding Specialist

  • Jun 2016 - Jan 2018

  Maintained coding schedule and department calendars.Assisted in training new employees.Prepared reports as scheduled or requested.Composed various correspondence, internal documents, and job aids.Identified workflow issues and develop strategies to overcome them.Planned and implemented new procedures.Facilitated annual coding updates in NextGen.Implemented and maintained Microsoft Teams for the department.Assisted in planning staff events and helped to coordinate efforts.Monitored the Web Help Desk and provide support to clients.Reviewed and assigned accurate medical codes for diagnoses, procedures, and services performed by physicians and other qualified healthcare providers.Communicated with medical billing specialists to ensure proper submission of claims to payers.Reviewed procedure/diagnosis code combinations to verify insurance coverage prior to claim submission to insurance.Queried providers for additional information for coding completeness and accuracy.Kept up with the latest medical coding updates, compliance rules, and government regulations.Provided support to internal customers requesting diagnosis codes or clarification on procedure billing.Investigated and resolved denials from the insurance company.Performed various clerical duties related to the coding/billing workflow. Show less



Osceola Medical Center

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Medical Coding Specialist

  • Aug 2012 - May 2016

  Reviewed and assigned accurate medical codes for diagnoses, procedures, and services performed by physicians and other qualified healthcare providers.Communicated with medical billing specialists to ensure proper submission of claims to insurance companies.Reviewed procedure/diagnosis code combinations to verify insurance coverage prior to claim submission to insurance.Queried providers for additional information for coding completeness and accuracy.Kept up with the latest medical coding updates, compliance rules, and government regulations.Provided support to internal customers requesting diagnosis codes or clarification on procedure billing.Investigated and resolved denials from the insurance company.Performed various clerical duties related to the coding/billing workflow. Show less

• Charge Master Coordinator

  • Nov 2011 - May 2016

  Coordinated and monitored all changes made to the chargemaster.Responded to requests for creation of new charge items.Worked with various departments in maintaining and reviewing of their portion of the chargemaster.Worked with coding personnel to ensure that the codes in the chargemaster are accurate and current.Worked with the Business Office to resolve problems and optimize reimbursement and/or profitability.Managed special projects relative to the chargemaster.Maintained data and ensured proper visibility to appropriate staff.Developed and maintained electronic superbills and paper charge tickets.Issued updated departmental chargemaster listings on a monthly basis.Prepared Ad Hoc reports as need.Developed job aids.Communicated with various personnel to ensure correct charge entry.Validated CPT/HCPCS codes for accuracy.Facilitated annual coding updates to the chargemaster.Worked with upper management on pricing decisions. Show less

• Release of Information Clerk

  • Aug 2011 - Nov 2012

  Processed all patient, third-party, and continuity of care requests for medical record information.Ensured that all release requests are HIPAA compliant.Kept an accurate and detailed record of all requests.Invoiced all billable requests in accordance with federal guidelines related to copy fees.Posted payments for record copies and follow up with requesters on outstanding invoices.

• Medical Records Clerk

  • Feb 2010 - Jul 2012

  Preserved an accurate and organized file room.Reviewed medical records for completeness and filed records in accordance with current policies and procedures.Operated computer to print missing paperwork for charts.Routed and retrieved charts for appointments, audits, refill requests, and such.Created new patient charts as needed.Responded to requests for medical records.Answered and directed telephone calls.Handled confidential information with tact and discretion.Sent and received information via facsimile machine.Delivered reports to various departments and staff.Sorted incoming mail and maintained incoming records log. Show less



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Office Manager

  • Apr 2006 - Nov 2009

  et a living example of exceptional guest service.Kept aware of overall hotel presentation and took steps to improve appearance and situations.Coordinated and performed a range of staff as well as operational support activities.Served as a liaison with other departments in the resolution of day-to-day administrative and operational problems.Operated personal computer to compose and edit correspondence, databases, contracts, memoranda, and various internal documents.Implemented and conducted employee events and incentive programs.Reviewed communications log and address staff concerns.Reviewed staff checklists to ensure tasks are completed.Managed cash drawer, completed daily deposits, and reviewed cashier reports to ensure accuracy.Managed rooming blocks and guest-related data.Verified life and safety systems were tested as scheduled.Acted as Housekeeping Supervisor in his/her absence; acted as Guest Services Representative as needed due to scheduling conflicts. Show less

• Guest Services Representative

  • Oct 2003 - Apr 2006

  Inputted reservations into the property management system.Provided support such as answering telephones, assisting guests, and resolving and referring a range of problems and inquiries.Handled different forms of payment.Oversaw hotel operations.Routed business messages.Provided hotel and local area information.Provided copy and facsimile services.Trained new employees.