Brent Inman
Technical Support Engineer at Calabrio, Inc.- Claim this Profile
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Bio
Credentials
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Avaya Aura® Core Components Implement Certified
AvayaSep, 2017- Nov, 2024 -
Telephone & Data Equipment Specialist (362X4 Journeyman)
United States Air ForceDec, 1990- Nov, 2024 -
Avaya Certified Implementation Specialist – CS1000 for Avaya Aura
Avaya -
Avaya Certified Implementation Specialist – Communication Manager
Avaya -
Avaya Certified Support Specialist - Avaya IP Office Platform
Avaya -
Avaya Certified Support Specialist – CS1000 for Avaya Aura
Avaya -
Avaya Certified Support Specialist – Communication Manager
Avaya -
Avaya Certified Support Specialist – Session & System Manager
Avaya -
Avaya Support Professional Specialist - Avaya Aura Presence Services
Avaya -
Avaya Support Professional Specialist - UC Soft Clients
Avaya -
Nortel Certified Support Expert - Configuration & Networking
Nortel Networks -
Nortel Certified Support Expert - Installation & Troubleshooting
Nortel Networks -
Nortel Certified Support Specialist - Contact Center Installation & Maintenance
Nortel Networks -
Nortel Certified Support Specialist - Contact Center Technical Support
Nortel Networks -
Nortel Certified Technology Expert - Converged IP Networks
Nortel Networks
Experience
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Calabrio, Inc.
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United States
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Software Development
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400 - 500 Employee
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Technical Support Engineer
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Jun 2023 - Present
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven ability to learn quickly, adapt to new technology and software applications while adapting to new situations. Loyal and self-motivated with a strong sense of personal responsibility. Developed and maintained courteous and effective working relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven ability to learn quickly, adapt to new technology and software applications while adapting to new situations. Loyal and self-motivated with a strong sense of personal responsibility. Developed and maintained courteous and effective working relationships.
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ConvergeOne
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Convergence Systems Engineer
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Sep 2002 - Apr 2023
Provide remote post-sales engineering and implementation in support of Avaya Communications Manager platforms, Avaya CS1000 platforms, Avaya System Manager / Session Manager integrations, and Avaya AES, Avaya AAM and Avaya SBCE applications. This includes all new media servers, gateways and associated adjuncts and/or 3rd Party Application integration to ACM or CS1000. Responsible for all design and configurations of core PBX related to Avaya IP or SIP implementations. Provide remote post-sales engineering and implementation in support of Avaya Communications Manager platforms, Avaya CS1000 platforms, Avaya System Manager / Session Manager integrations, and Avaya AES, Avaya AAM and Avaya SBCE applications. This includes all new media servers, gateways and associated adjuncts and/or 3rd Party Application integration to ACM or CS1000. Responsible for all design and configurations of core PBX related to Avaya IP or SIP implementations.
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NextiraOne (Formally Williams Communications)
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Midwest Region
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Application Integration Engineer
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Feb 2000 - Sep 2002
Provided general direction, diagnostic support, problem resolution, and technical assistance to customer service specialists, field technicians, and other internal customers. Supply on-going remote and on-site technical support to external customers. Teamed with customers in designing and implementing complex solutions for call routing per business requirements. Provided general direction, diagnostic support, problem resolution, and technical assistance to customer service specialists, field technicians, and other internal customers. Supply on-going remote and on-site technical support to external customers. Teamed with customers in designing and implementing complex solutions for call routing per business requirements.
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Williams Communications
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Telecommunications
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1 - 100 Employee
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Senior Technician
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Jul 1995 - Feb 2000
Worked as Lead Installation Technician on, but not limited to, Nortel Merdian 1, Nortel Applications, Norstar and Octel products. Support technicians and customers on hardware and software issues. Worked as Lead Installation Technician on, but not limited to, Nortel Merdian 1, Nortel Applications, Norstar and Octel products. Support technicians and customers on hardware and software issues.
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Telephone and Data Circuitry Equipment Specialist - E-4 (AFSC 35254)
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Jul 1990 - Jan 1995
Installed and maintained telephone PBX and key system equipment ranging from ten lines to 5000 lines. Assisted on completing various projects including cable plant reconstruction and central office DMS-100 reconfiguration. Installed and maintained telephone PBX and key system equipment ranging from ten lines to 5000 lines. Assisted on completing various projects including cable plant reconstruction and central office DMS-100 reconfiguration.
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Education
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1990 - 1995
United States Air Force
Journeyman, Telephone and Data Equipment Specialist
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