Brent Hicks
Information Technician at Vancouver Island Regional Library (VIRL)- Claim this Profile
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Bio
Gilles Legare, Records Management Consultant, CRM, IGP
I have been fortunate to work with Brent on a number of high profile projects such as the development of Diavik RIM Framework and the implementation of Diavik's ERDMS. Brent is a highly motivated, loyal, knowledgeable RIM professional. He is organized and handles pressure and changing dealines very well. I recommend Brent Hicks to any organization looking for a skilled individual to manage their RIM program.
Gilles Legare, Records Management Consultant, CRM, IGP
I have been fortunate to work with Brent on a number of high profile projects such as the development of Diavik RIM Framework and the implementation of Diavik's ERDMS. Brent is a highly motivated, loyal, knowledgeable RIM professional. He is organized and handles pressure and changing dealines very well. I recommend Brent Hicks to any organization looking for a skilled individual to manage their RIM program.
Gilles Legare, Records Management Consultant, CRM, IGP
I have been fortunate to work with Brent on a number of high profile projects such as the development of Diavik RIM Framework and the implementation of Diavik's ERDMS. Brent is a highly motivated, loyal, knowledgeable RIM professional. He is organized and handles pressure and changing dealines very well. I recommend Brent Hicks to any organization looking for a skilled individual to manage their RIM program.
Gilles Legare, Records Management Consultant, CRM, IGP
I have been fortunate to work with Brent on a number of high profile projects such as the development of Diavik RIM Framework and the implementation of Diavik's ERDMS. Brent is a highly motivated, loyal, knowledgeable RIM professional. He is organized and handles pressure and changing dealines very well. I recommend Brent Hicks to any organization looking for a skilled individual to manage their RIM program.
Credentials
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55234 SharePoint 2016 Site Collections and Site Owner Administration
MicrosoftMar, 2018- Sep, 2024 -
First Aid Certificate
St.John Ambulance First Aid industry training & HealthMay, 2013- Sep, 2024
Experience
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Vancouver Island Regional Library (VIRL)
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Canada
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Libraries
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1 - 100 Employee
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Information Technician
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Feb 2020 - Present
The Information Technician provides reader’s advisory and reference services to customers of all ages by working directly with the public in the assigned work location and providing back-up reader’s advisory and reference services to smaller branches in the Zone. The Information Technician also assists the Library manager to maintain the branch collection, prepare displays and train public and staff in use of eResources and is a participating member of the branch team. The Information Technician provides reader’s advisory and reference services to customers of all ages by working directly with the public in the assigned work location and providing back-up reader’s advisory and reference services to smaller branches in the Zone. The Information Technician also assists the Library manager to maintain the branch collection, prepare displays and train public and staff in use of eResources and is a participating member of the branch team.
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SNC-Lavalin
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Canada
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Civil Engineering
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700 & Above Employee
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Shared Services Supervisor
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Aug 2017 - Feb 2020
• Act as the primary point of contact for the organization’s information systems, SharePoint and the proprietary Management Information System including managing suggested changes, and user concerns; • Liaise with the Operations and Maintenance IT Department, other SNC Lavalin staff, pan-Canada, Sir Joseph Isherwood (External Service Provider), the Department of National Defence (Customer), and with Public Services & Procurement Canada (Client); • Supervisor for a specialized team of… Show more • Act as the primary point of contact for the organization’s information systems, SharePoint and the proprietary Management Information System including managing suggested changes, and user concerns; • Liaise with the Operations and Maintenance IT Department, other SNC Lavalin staff, pan-Canada, Sir Joseph Isherwood (External Service Provider), the Department of National Defence (Customer), and with Public Services & Procurement Canada (Client); • Supervisor for a specialized team of administrative support personnel whose responsibilities include document control, software application support, and Health, Safety and Environmental documentation; • Establish and maintain filing structures for documents; • Provide technical support and troubleshooting for applications and hardware; • Project Lead on all internal change requests for Management Information System application; and, • Travel to Comox, Nanoose and Victoria to assist in Environment and Health and Safety audits and to provide training and support to onsite staff.
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IT Technician
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Sep 2016 - Aug 2017
• Provided drawing and documentation services including classification, filing, converting documentation formats, storage and retrieval for all project staff including project engineers and operations and administration team members; • Used plain language to explain how the systems and processes functioned to assist all users in storing content and retrieving it from the various repositories; • Established and maintained filing structures for documents; and, • Ensured the accuracy of… Show more • Provided drawing and documentation services including classification, filing, converting documentation formats, storage and retrieval for all project staff including project engineers and operations and administration team members; • Used plain language to explain how the systems and processes functioned to assist all users in storing content and retrieving it from the various repositories; • Established and maintained filing structures for documents; and, • Ensured the accuracy of transmittals and their distribution at site.
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Electronic Document Mgt. Technician 3
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Aug 2014 - Aug 2017
•Receiving, tracking and monitoring drawings and documentation; •Inputting of drawing information for reports and logging into database; •Responding to internal and external drawing and documentation requests; •Generating Document Control reports; •Printing and photocopying as required; •Maintaining and filing Documents; •Generating transmittals as required; •Checking the accuracy of transmittals; •Disseminating/distribution of documents at site.
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Diavik Diamond Mines Inc.
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Specialist, Records Management
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Apr 2002 - May 2014
Information Management: - Extensive experience in development and implementation of Function Based Classification structures. - Development of Retention and Disposition Schedules and accompanying procedures. - Development, implementation and delivery of Records & Information Management training at all organizational levels. - Establishment, management and maintenance of inactive storage environments for physical records, including offsite and onsite storage solutions and leveraging… Show more Information Management: - Extensive experience in development and implementation of Function Based Classification structures. - Development of Retention and Disposition Schedules and accompanying procedures. - Development, implementation and delivery of Records & Information Management training at all organizational levels. - Establishment, management and maintenance of inactive storage environments for physical records, including offsite and onsite storage solutions and leveraging barcode technology for inventory control. - Strong working knowledge of all Microsoft Office applications. - Experienced with Information and Records Management software e.g.: Documentum Records Manager, TABQUIK, OmniRim - Considerable experience with creation, design and support of various templates, forms, and documents (electronic & physical). - Application Support and troubleshooting for assorted software/interface issues related to Information Management. Program Administration: - Project planning for implementation of full suite of Electronic Document Management solutions (Documentum) as well as for specific departmental filing system solutions (physical and electronic). - Management of departmental budget for Records Management Program as well as for projects. - Management of employees directly and indirectly responsible for Records and Information Management tasks. - Vendor management. Communications and Interpersonal Skills: - Participation on various committees and collaborative efforts both international and domestic with respect to Records Management issues in general and Documentum specifically. - Daily interaction with others in a friendly and courteous manner. - Leadership and guidance to knowledge workers responsible for Records/Information Management tasks. - Ability to take direction and accept supervision with respect. - Provision of assistance and training to line staff and management. Show less Information Management: - Extensive experience in development and implementation of Function Based Classification structures. - Development of Retention and Disposition Schedules and accompanying procedures. - Development, implementation and delivery of Records & Information Management training at all organizational levels. - Establishment, management and maintenance of inactive storage environments for physical records, including offsite and onsite storage solutions and leveraging… Show more Information Management: - Extensive experience in development and implementation of Function Based Classification structures. - Development of Retention and Disposition Schedules and accompanying procedures. - Development, implementation and delivery of Records & Information Management training at all organizational levels. - Establishment, management and maintenance of inactive storage environments for physical records, including offsite and onsite storage solutions and leveraging barcode technology for inventory control. - Strong working knowledge of all Microsoft Office applications. - Experienced with Information and Records Management software e.g.: Documentum Records Manager, TABQUIK, OmniRim - Considerable experience with creation, design and support of various templates, forms, and documents (electronic & physical). - Application Support and troubleshooting for assorted software/interface issues related to Information Management. Program Administration: - Project planning for implementation of full suite of Electronic Document Management solutions (Documentum) as well as for specific departmental filing system solutions (physical and electronic). - Management of departmental budget for Records Management Program as well as for projects. - Management of employees directly and indirectly responsible for Records and Information Management tasks. - Vendor management. Communications and Interpersonal Skills: - Participation on various committees and collaborative efforts both international and domestic with respect to Records Management issues in general and Documentum specifically. - Daily interaction with others in a friendly and courteous manner. - Leadership and guidance to knowledge workers responsible for Records/Information Management tasks. - Ability to take direction and accept supervision with respect. - Provision of assistance and training to line staff and management. Show less
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Department of Energy (Alberta government)
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Government Administration
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100 - 200 Employee
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Records Administrator
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1994 - 2002
Implemented OmniRim application (EDMS), which included participation in selecting and evaluating the application, developing training materials, and training end users; Provided administrative support for filing system revamps and for semi-active and inactive records storage facilities (retrieved and delivered records to clients in multiple departments and locations and conducted inventory of records for storage); Processed departmental records to determine retention and… Show more Implemented OmniRim application (EDMS), which included participation in selecting and evaluating the application, developing training materials, and training end users; Provided administrative support for filing system revamps and for semi-active and inactive records storage facilities (retrieved and delivered records to clients in multiple departments and locations and conducted inventory of records for storage); Processed departmental records to determine retention and disposition criteria Worked with scanning equipment to process and deliver/return materials to departmental clients; Operated Microfiche readers and assisted clients with their use; Acted as back up/on call person for both courier driver and mail room support for departmental mail deliveries Show less Implemented OmniRim application (EDMS), which included participation in selecting and evaluating the application, developing training materials, and training end users; Provided administrative support for filing system revamps and for semi-active and inactive records storage facilities (retrieved and delivered records to clients in multiple departments and locations and conducted inventory of records for storage); Processed departmental records to determine retention and… Show more Implemented OmniRim application (EDMS), which included participation in selecting and evaluating the application, developing training materials, and training end users; Provided administrative support for filing system revamps and for semi-active and inactive records storage facilities (retrieved and delivered records to clients in multiple departments and locations and conducted inventory of records for storage); Processed departmental records to determine retention and disposition criteria Worked with scanning equipment to process and deliver/return materials to departmental clients; Operated Microfiche readers and assisted clients with their use; Acted as back up/on call person for both courier driver and mail room support for departmental mail deliveries Show less
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Education
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2020 - 2020
Vancouver Island University
Medical Terminology and Anatomy & Physiology (Online and In-class) 60 hours, A+ -
2000 - 2000
Grant MacEwan Community College
Certificate, Information Administrator Program -
1990 - 1993
Grant MacEwan Community College
Diploma, Library & Information Management
Community
