Experience

Johnson County Community College

• United States
• Higher Education
• 700 & Above Employee

• Coordinator of Orientation and New Student Retention Initiatives

  • Jul 2019 - Present

  • Hire, train, and lead a team of 6 full-time employees tasked with engaging and retaining first-time college students through proactive outreach and tailored support• Develop, lead, and collaborate on strategic initiatives aimed at increasing success and retention rates of students within the JCCC Pathways program• Assess best practices and national trends to ensure our Orientation and Pathways programs maintain relevance for Johnson County Community College and the students we serve • Initiated and led the expansion of the JCCC Pathways program in Spring 2019 to all first-time college students at the point of orientation, increasing the number of students entering the program from 1,800 to 4,000 annually • Increased matriculation rates of orientation attendees through early engagement from Success Advocates. Following expansion of the Pathways program, 4% more orientation attendees enrolled in Fall 2019 courses and 4.7% more enrolled in both Fall 2019 and Spring 2020 courses compared to each of the 3 years prior • Serves on the Predictive Analytics Committee which aims to identify at-risk students and leverage the data to create and implement proactive intervention strategies • Prepare and analyze trends in orientation and engagement reports • Serve as the department’s budget administrator • Actively serves on committees, including the Learner Engagement Leadership Team, Campus Communication Team, Veterans Team, 3rd Tier of the Crisis Management Team, English for Academic Purposes Advisory Committee, AccuCampus Implementation Team, and Chair of the Success Center Leadership Committee

• Success Center Coordinator

  • Sep 2014 - Jun 2019

  • Hired, trained, and led a team of 14 full-time and part-time employees tasked with serving as the central information hub for the college, conducting new student orientations, and engaging and retaining first-time, full-time, degree- and certificate-seeking students in the JCCC Pathways program• Managed call center and frontline support within the Student Success Center which fielded approximately 39,000 incoming calls and 47,000 in-person inquiries annually • Led the design and management of the live and online new student orientations (4,000 students severed annually) • Implemented an outgoing call campaign that reached approximately 11,500 newly admitted students annually to proactively welcome and assist them with the enrollment process • Developed a comprehensive outreach plan as part of the JCCC Pathways program, which resulted in a 7.5% increase in persistence rates and an 8.5% increase in retention rates for IPEDS students after the program began in fall 2016 • Planned and conducted weekly staff meetings to provide ongoing training and professional development • Created and led the Success Center Leadership Committee which strives to improve cross-department communication and camaraderie, share best practices, and work collectively to enhance the student experience • Consistently rated 10% higher on supervisor evaluations than overall JCCC scores • Developed and maintained monthly service reports • Served on numerous cross-functional committees, hiring committees, and taskforces

• Lead Student Development Specialist

  • Mar 2012 - Aug 2014

  • Served as an expert in admission and registration policies • Provided leadership and support for the Student Development Specialist team • Identified team needs and worked both independently and collaboratively on projects • Assisted with redesigning and maintaining the live and online new student orientations • Trained and supervised work study students who assisted with live new student orientations • Managed budget for team supplies

• Student Development Specialist

  • Aug 2009 - Mar 2012

  • Guided students through the process of admission • Used Banner to research and resolve barriers to enrollment as well as register students in courses • Referred students to other departments on campus as needed to facilitate student connections with resources • Presented new student orientations • Provided follow up services when appropriate to ensure student engagement and retention



Johnson County Community College

• United States
• Higher Education
• 700 & Above Employee

• Student Ambassador

  • Jul 2006 - Aug 2008

  • Scheduled and conducted tours for prospective students and community members • Assisted with admissions projects involving outreach and data entry • Served as a student representative at a JCCC Strategic Planning event • Scheduled and conducted tours for prospective students and community members • Assisted with admissions projects involving outreach and data entry • Served as a student representative at a JCCC Strategic Planning event