Experience

VUBIQUITY

• United States
• Entertainment Providers
• 200 - 300 Employee

• NOC Support Technician

  • Jul 2017 - Present

  - Oversee the delivery of movie and tv content to a large number of customers including cable companies, OTT providers, VOD services and live tv feeds. - Troubleshoot delivery issues for customers by managing their servers via remote login. - Monitor all vital company services 24/7 such internal network traffic, external content delivery, live tv feeds to customers around the country, and monitor security cameras internally and inside remote datacenter. - Provide helpdesk support such as account unlocks and password resets to employees within the company - Correspond with customers and project team to track high priority content and ensure on time delivery - Track successful content delivery via daily reports, looking for patterns and ways to increase efficiency. Show less



DiscoverReady

• Valencia, CA

• Manager of Intake Services

  • May 2006 - Jun 2017

  - Lead operations responsible for managing incoming shipped client media, including hard drives, CDs, and DVDs used by the Electronic Discovery Department to facilitate legal discovery processes. - Manage a team of personnel responsible for intake tasks that include properly cloning media, decrypting media, and providing data to the Processing Department. - Align all media management and quality assurance processes to corporate and legal requirements, ensuring that all received media is usable within all operational processes. - Evaluate various media intake programs and coordinate development staff to test new software, and assist in the design of internal department software - Ensure that all client media is secure, properly inventoried, and tracked for auditing purposes; perform various forensic restoration methods using Encase and FTK to ensure all restored client data retained forensics-level quality. - Communicate with the Project Team to track and achieve multiple high-pressure deadlines and timelines, coordinating status updates on all requests related to specific projects. Show less



THQ

• United States
• Computer Games
• 200 - 300 Employee

• QA Test Lead

  • Mar 2001 - Nov 2005

  Test Lead, Wireless Lead - Serviced the Wireless Sports division as a Test Lead, driving the proper performance of testing initiatives on several different products across mobile phone platforms, and assisting in the Quality Assurance lifecycle of more than 100 video game titles. - Managed rotating teams of three to twenty people, ensuring that all tasks were assigned and completed in a timely manner. - Supervised the testing of pre-release software primarily on PC platforms and a variety of console gaming systems, including Game Boy Advance, Sony PlayStation 2, Microsoft Xbox, and Nintendo GameCube. - Defined testing priorities and enacted several test plans to meet project needs and scheduling deadlines. - Completed regression testing by validating fixes, failed fixes, and updating the current status of all issues. Show less



Discount Pet Food & Supplies

• United States
• Retail
• 1 - 100 Employee

• Assistant Manager

  • Jul 1994 - Feb 2001

  · Coordinated special events. · Served as cashier and as customer service representative. · Reconciled end of day receipts. · Supervised store orders to ensure orders were on budget. · Maintained inventory database through daily data entry. · Supervised other store employees, managed store-distributor relations. · Compiled preferred customer list and distributed printed advertising materials. · Structured and implemented the proper troubleshooting of store business software Show less