Experience

Multi-Pack Solutions

• United States
• Manufacturing
• 1 - 100 Employee

• Director Of Customer Service

  • Jun 2019 - Present

  • Define and monitor the departmental structure to ensure efficiency and effectiveness. • Achieve human resource goals of sales engineering, including but not limited to hiring, training, mentoring and monitoring department associates. • Facilitate new processes, tools, training and methodologies for department to ensure success within the department and across the company. • Financial management: Monitor order entry performance, order entry margin and other department KPI’s. Recommend and implement to optimize performance. • Oversee and manage the department operating budget. • Serve with other department managers to facilitate relationships across departments in order to achieve the company goals and objectives. Show less



adidas

• Germany
• Sporting Goods
• 700 & Above Employee

• Customer Service Manager

  • May 2015 - Feb 2022

  • Manage the communication with markets, sourcing, LO through KPI reporting on PO management, and propose areas for improvement. • Key contact for markets, sourcing, LOs on exceptional PO management events. • Analyze KPI reporting to ensure that customer needs are met in an accurate, timely and professional manner within the guidelines of established company policies and procedures. • Listens effectively, identifies problems quickly and makes customer focused decisions while maintaining a flexible approach to enforcing policy. • Follows-up on issues to make certain that decisions have been acted upon and problems resolved. • Makes the customer a priority by addressing their issues and respond timely. • Assist the Customer Service Senior Manager to train and coach other team members. • Participate actively by making recommendations, sharing ideas, providing updates, brainstorming and offering support to the Customer Service Senior Manager. • Organize and implement projects and assigned initiatives as needed. Show less



Sealed Air Corporation

• United States
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Customer Service Supervisor

  • Feb 2012 - May 2015

  Responsible for day to day customer service operations, extending over 4 separatedivisions, 22 direct reports, spanning 5 business units, with multiple product lines and procedures, all the while adhering to Sealed Air’s World Class Customer Service Principles.

• Customer Care Coordinator

  • Dec 2006 - Feb 2012

  Responsible for account management of Canadian Shrink Packaging Client Base,and Purchasing of required materials. Daily tasks included but not limited to; effectively and efficiently addressing customer needs; resolution to complaints and problems; and analyzing information.



Wraser Pharmaceutical

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Sales Representative

  • Sep 2005 - Feb 2006

  Responsible for establishing a new territory for the company. Introduced new products to physicians and stocked local pharmacies. In providing these new products, I developed valuable relationships with physicians and pharmacists. I made progress despite an extremely constrained budget and all the issues that arise when establishing a new territory in an extremely competitive environment. Responsible for establishing a new territory for the company. Introduced new products to physicians and stocked local pharmacies. In providing these new products, I developed valuable relationships with physicians and pharmacists. I made progress despite an extremely constrained budget and all the issues that arise when establishing a new territory in an extremely competitive environment.



Southeastern Paper Group, An Envoy Solutions Company

• United States
• Wholesale
• 200 - 300 Employee

• Sales Representative

  • May 2003 - Mar 2005

  Responsible for generating and growing new business, while maintaining accounts with exceptional service and attention. While in this position, I developed professional sales techniques, including closing skills, customer relation skills, and the ability to work in an independent environment. Responsible for generating and growing new business, while maintaining accounts with exceptional service and attention. While in this position, I developed professional sales techniques, including closing skills, customer relation skills, and the ability to work in an independent environment.