Experience

MGM Benefits Group

• United States
• Insurance
• 1 - 100 Employee

• Account Representative

  • Oct 2022 - Present

  Richardson, Texas, United States



Shift

• United States
• Internet Publishing
• 200 - 300 Employee

• Fulfillment Manager

  • Feb 2021 - Aug 2022

  Dallas, Texas, United States • Oversee fulfillment experience for at least 100 customers per month • Lead weekly team meetings across hubs across NA to improve quality control • Communicate proper expectations with customers for a successful sale and customer experience • Work cross functionally across multiple departments including reconditioning, sales and field teams to ensure quality customer experience • Complete quality control across 50 cars per month

• Concierge

  • Mar 2021 - Jul 2021

  Dallas, Texas, United States • Provide excellent customer experience in acquiring vehicles, test drives and final sales • Abide by all local and state regulations in regards to documentation and paperwork • Manage up to 6 appointments daily and ensured quality customer service at each appointment • Overcome objections at time of sale by using Save the Sale techniques



Indigo Hotel

• Pakistan
• Hospitality
• 1 - 100 Employee

• Front Desk Manager

  • Mar 2019 - Jun 2020

  Frisco, Texas, United States • Lead 8 employees to bring training, and customer experience scores consistently above average. • Manage weekly schedules for 8 employees based on the needs of the company to ensure costs are managed effectively • Ensure guest complaints are handled in the most appropriate way possible to create guest recovery and use these issues to retrain all employees. • Assign and meet daily reporting metrics in regards to customer experience and management of costs.