Food and Nutrition Services Supervisor

• Jan 2022 - Present

General Manager

• Sep 2016 - Mar 2022

Mercedes Benz Financial Services: Corporate Dining Services Mercedes Benz Financial Services: Corporate Dining Services

Restaurant Manager

• Oct 2015 - Jul 2016

Manager of School Food Service Programs

• Jan 2014 - Oct 2015

Develop and implement programs to include healthy school initiatives, school food service, nutrition & wellness programs that will make a positive impact on students and families in Michigan. Promote the Michigan dairy industry through dairy optimization and advocate for Michigan Dairy Producers. Develop and implement programs to include healthy school initiatives, school food service, nutrition & wellness programs that will make a positive impact on students and families in Michigan. Promote the Michigan dairy industry through dairy optimization and advocate for Michigan Dairy Producers.

District Manager

• Jul 2010 - Oct 2013

Directly responsible for overseeing dining accounts in a multi-state district to include nine Community & Technical Colleges, one YMCA Camp, one Corporate Dining Account and on-call support for three K-12 School Districts in Michigan. Leadership • Effectively communicate company's operational expectations and vision to my team • Demonstrate passion, enthusiasm and intensity by role modeling an “ownership” attitude • Proactively identify issues and assertively developing accountable plans of actions• Maintain high levels of guest satisfaction through a mentality of continuous improvement Financial Management/Growth• Develop annual budgets and operating plans for individual units in excess of $7.1M • Analyze all aspects of financial performance daily and manage integrity of budgets • Execute successful new account openings, remodels and upgrading POS software• Menu and conceptual development. recipe costing and marketing of new menu itemsGuest Service • Instill a guest focused culture by communicating expectations and role modeling behavior • Manage prompt follow up to guest service issues with genuine resolution • Attend food service committee meetings and conduct community driven surveys• Engage in bi-monthly client meetings to discuss dining service operations • Implement various sustainability and local food initiatives for the benefit of the communityCoaching/Training • Complete corporate food safety programs and bi-monthly quality service audits. • Facilitate training of new operational systems and products to management teams • Provide timely coaching and document performance related issues with management teams • Conduct annual and regional Taher food service seminars and training sessions.Human Resources • Enforcement of corporate HR policies and procedures, including termination of employees• Training of new Food Service Directors and Chef Managers Show less

Food Service Director

• Aug 2000 - Jul 2010

Complete accountability of a variety of dining services operations at an exclusive private University. Responsible for all personal and client relations – selected, trained and supervised food service employees for multiple campus points of service and regular client interactions. Responsible for developing operating plans to achieve the highest level of service to the campus community while maintaining fiduciary results for the University and Taher. Responsible for sourcing all food and beverage supplies while maintaining proper inventory levels. In charge of all retail, catering, vending and board plan operations. Created and executed café marketplace menu concepts such as display cooking and VIP themed catering events on a regular basis. Show less