Experience

Purdue Global

• United States
• Higher Education
• 700 & Above Employee

• Career Services Specialist

  • Apr 2018 - Present

  •Host weekly meetings with Career Specialist in Social Behavioral Sciences/Criminal Justice/Legal Studies/Higher Education to implement new strategy's to develop employer relationships with current students and alumni. •Design, prepare and deliver classroom/group presentations on career topics such as resumes/curriculum vitae/cover letter development, interviewing skills, effective job searching, finding internships •Engaging in reverse recruiting; which involves connecting employers with qualified candidates, hosting employer spotlights (Career Fairs), attending collaboration meetings with internal partners •Provide career advising and coaching for undergraduate, graduate students and alumni in all aspects of major/career exploration, decision-making, and the job/internship search process • Support and promote the goals of the University, Educational Outreach and Student Services, and Career Services, as an individual and through collaboration • Understand the working relationship between Career Advising and Employer Relations and effectively partner with Career Services functional teams to provide specialized services to students • Build and Maintain relationships with outside organizations to refer qualified candidates for employment opportunities. Show less



Kaplan University

• United States
• Higher Education
• 700 & Above Employee

• Career Specialist / Team Lead for Employer Partnerships

  • Nov 2015 - Apr 2018

  •Host weekly meetings with Career Specialist in Social Behavioral Sciences/Criminal Justice/Legal Studies/Higher Education to implement new strategy's to develop employer relationships with current students and alumni. •Design, prepare and deliver classroom/group presentations on career topics such as resumes/curriculum vitae/cover letter development, interviewing skills, effective job searching, finding internships•Engaging in reverse recruiting; which involves connecting employers with qualified candidates, hosting employer spotlights (Career Fairs), attending collaboration meetings with internal partners•Provide career advising and coaching for undergraduate, graduate students and alumni in all aspects of major/career exploration, decision-making, and the job/internship search process• Support and promote the goals of the University, Educational Outreach and Student Services, and Career Services, as an individual and through collaboration• Understand the working relationship between Career Advising and Employer Relations and effectively partner with Career Services functional teams to provide specialized services to students• Build and Maintain relationships with outside organizations to refer qualified candidates for employment opportunities. Show less

• Admissions Advisor

  • Apr 2014 - Nov 2015

  •Communicated with potential online students via phone, chat and/or email•Advised students using a consultative method while building trust and rapport•Assisted and guide online students through the admission process to help determine if a program is the right fit•Achieved daily metrics, such as call volume and talk-time to pipeline management, as determined by the Director of Admissions•Manage and update student database tool to help track student progress through the admissions process•Tracked and monitored student movement through the online application process and guide them to meet specific deadlines•Provided accurate forecasting data to the Director of Admissions•Maintained weekly communication with potential student to keep them engaged and aware of their responsibilities during the application process•Guided accepted student through the student orientation process Show less



Keiser University

• United States
• Higher Education
• 700 & Above Employee

• Admissions Counselor

  • 2012 - 2014

  •Interviewed prospective students while defining their eligibility and suitability for the program(s) offered, describe university services, discuss student's interest and readiness for online learning, and address student's potential schedule/time commitment and potential financial arrangements. •Assisted the prospective student in the expeditious submission of a complete file (as proscribed along with the enrollment fee) for review and consideration. •Facilitated student and staff efforts in completion of education funding plan, including Financial Aid paperwork and supporting documentation. •Responded to inquiries for information about the University's programs. •Asked and scheduled appointments with prospects for personal interviews using scripted permission-based questions. •Interviewed prospective students to define their program of interest, to describe services, and to discuss the student's potential future scheduling, time commitment involved, etc. •Scheduled follow-up calls with prospective students when sending brochure information. •Followed all local, state, federal and university guidelines as they apply to student admissions. •Maintained a current and accurate knowledge of all program offerings, policies and procedures. Show less



BrightSky - Your Diabetes Connection (Doctor diabetic supply)

• Senior Workforce Specialist

  • 2009 - 2011

  •Provided real-time scheduling and call flow support in a multi-client/multi-line of business environment. •Monitored real-time call volume for multiple queues and respond to spikes in high call volumes in relation to low staffing, average customer wait time, and call abandon percentages. •Responded to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work •Provided bi-hourly, daily, weekly, and monthly reporting to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc. •Acted as a liaison between Call Center Operations and IT/Telecom relative to call flow issues, call routing issues, CMS reporting issues, and system issues in general according to the established escalation process. •Monitored and maintain real-time adherence to ensure compliance with staffing capacities •Coordinated with WFM team and other Real Time Analysts to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. •Worked closely with Operations to assist them in enforcing schedule adherence and call time threshold guidelines •Informed Operations of same day volume needs with up-to-the-minute daily statistics. •Identified call routing anomalies using real-time monitoring software •Produced on-demand reports as needed Show less