Experience

MerchLogix

• United States
• Software Development
• 1 - 100 Employee

• Senior Director Of Engineering

  • Jan 2018 - Present



Nead Werx, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Director of Product and Release Management

  • Apr 2016 - Jan 2018

• Product Support Manager

  • Aug 2015 - Apr 2016

  Accountable for the quality of support services, including communication and resolutions for all enterprise users of MerchLogix.Official liaison between engineering and services teamMaintain positive customer relationships by resolving conflicts and issues, managing expectations, and proactive monitoring of service level.Assist support team with case and workload balancing. Help process and resolve sensitive and complex issues.

• Implementation Engineer

  • Jan 2015 - Aug 2015

• Sr. Systems Analyst

  • Jan 2013 - Jan 2015



Pivotal Retail Group

• United States
• Retail
• 1 - 100 Employee

• Quality Control Manager

  • Apr 2011 - Jan 2013

  Overseeing effective development, swift execution, and detailed analysis for our data gathering, data plotting and data assessment teamsInsuring our customers’ needs is met down to the smallest detailLearning, implementing and adopting new industry tech standards Overseeing effective development, swift execution, and detailed analysis for our data gathering, data plotting and data assessment teamsInsuring our customers’ needs is met down to the smallest detailLearning, implementing and adopting new industry tech standards