Experience

Chambers & Owen, Inc.

• United States
• 1 - 100 Employee

• Network Administrator

  • Jan 2018 - Present



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Engineer

  • Jun 2011 - Jan 2018

  • Install software and troubleshoot hardware at the desktop. • Worked with Windows Server 2003 - Server 2012 R2 including Active Directory, Group Policy and Exchange. • Operate primarily cisco networks. Switch / VLAN changes and configuration. • Researched, configured and deployed 3rd party software. • Worked with Symantec, Trend Micro and Sophos Endpoint Anti-Virus Solutions. • Configured and worked with Avaya IP Phone system. • Completed wireless Site Surveys. • Support Office 2007 through 2013 and Windows XP through Windows 10 • Documented where access points were placed for approval and compliance. • Installed and set up Cisco VoIP phones. • Participated in desktop rollouts and system upgrades. • Used software distribution servers to deploy software. • Active Directory and Domain Management. • Backup and recovery software/solutions. Recovery of user data. Show less



The Peak Organization

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• IT Technician

  • Aug 2010 - Jan 2018

  • Provide remote IT support for banks and financial institutions and other businesses. • Serve as systems engineer and admin for all internal systems and integration to maintain secure working environment. • Work with Desktops, Servers and Systems, Network, Printers and other company-specific technologies. • Document, train, and implement solutions for daily activities within businesses to flow smoothly. • Understand and work with networking hardware, software, and institution security protocols. Show less



Blackhawk Technical College

• United States
• Higher Education
• 200 - 300 Employee

• Network Engineer

  • Dec 2014 - 2017

  • Provide level 3 support to ITS department staff and college as a whole with primary focus on network side of the infrastructure. • Configure and manage internet connection, ASA pair with Cisco Sourcefire, Site-to-site VPN connection for Ellucian Banner ERP, WAN connectivity to other campus locations via charter. • Maintain a stable and reliable wired connection base throughout the system. Support Cisco wireless controller HA pair, associated access points in a mesh setup, Cisco Prime Infrastructure and Mobility Services Engine. • Operate and maintain Cisco VoIP solution using Call Manager, Cisco Unity Connection, IM and Presence, as well as the integrated Singlewire Informacast Advanced Notification product. • Manage DNS and DHCP, assist with other server work including setting up new hosts with ESXi, SFTP servers, external certificates, web servers, and many others. • Helped design and configure new network core with Nexus 9000 series and catalyst 4500 series switches. Assisted with design and build new NOC and transferring over to new gear in new location, while keeping the business best interest and best practices in mind. • Plan and work with professional service providers that assisted in some large-scale implementations. Coordinate with staff from other departments, electricians and other 3rd party providers to ensure a smooth install with minimal business impact. • Resolve a wide array of problems as they arose with everything from network infrastructure and connectivity to issues with servers, power, service providers, software, etc. • Work with change management to implement plannable changes and updates as appropriate. • Document any changes, updates, additions to network infrastructure, IP usage, licenses, passwords. Show less



State Collection Service, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• System Support Analyst

  • Apr 2014 - Dec 2014

  • Provide support to company’s desktop environment and infrastructure working with Microsoft windows server technologies for internal and external connections. • VMWare ESXi virtual environment and VM’s. • Worked primarily with HP hardware (servers and workstations) as well as 10zig linux-based thin clients. • Worked with clients to ensure their VPN connectivity was setup properly and setup/tested site to site tunnel configurations. • Setup user-level VPN connections with 2-factor authentication. • Resolve a wide array of problems as they arose related to any part of company infrastructure, diagnosing problems swiftly and implementing solutions. • Worked with exchange server, exchange edge server, associated certificates, active directory and every day user management. • Researched and put together plan to deploy secure and PCI compliant mesh wireless technologies to each office location. Show less



Premier Technologies

• Beloit, WI

• Network Technician

  • Aug 2012 - Jun 2013

  • Provide support to company’s managed IT customers. Worked with Microsoft Windows Server technologies for internal and external connections. • Designed and built networking, security and wireless solutions. • Setup VMWare ESXi virtual environments for raid configuration and built VM’s. • Worked with primarily Lenovo hardware. Acquired the training requirements to perform Lenovo warranty service. • Implemented a linux hosting solution to operate in tandem with windows servers for website hosting. Integrated into hosting controller software. • Troubleshoot network issues, resolve a wide array of problems as they arose with everything from infrastructure and servers to the individual PC’s and their software. Show less



Janesville Computers

• Southern WI

• Owner/Operator (Self-Employed)

  • Apr 2001 - Aug 2012

  • Provide support for Hardware/ Software/ Networking/ Servers/ Internet Connectivity/ Telecommunications for the following industries: Metal Fabrication, Marketing Agency, Insurance Agency, Attorneys, Bars/Clubs, CPA and Non-Profit Organizations. • Installed and set up multiple DVR and surveillance systems for many customers. Installed API application as the software for system use. Used Uriel cards to capture and import recordings into the DVR. Installed high def cameras, ran wire and supported these systems. Installed and supported GeoVision capture board within DVR. • Provide professional on-site and phone support for businesses and home users related to Windows Operating Systems and support, Virus/spyware removal, system upgrades, new system builds. Networking, Internet connectivity setup and support including but not limited to Hardware (Linksys/Belkin/Netgear/Motorola/2WIRE/Cisco) Hardware and Software VPN Connectivity with Netgear and Cisco-based solutions. • Server/Workstation setups, remote access, office connectivity, office telecommunications, remote support of all of the above. • Manage a rack of Linux-based servers, now collocated in a remote datacenter w/100mbit unmetered after being hosted on my T1 for almost 2 years. Provided small-business and nonprofits with webhosting, some web-design, virtual servers, managed collocation and security. Show less