Software Component Engineer

• Sep 2021 - Present

System Specialist

• Jul 2020 - Sep 2021

Senior System Analyst

• Sep 2009 - Jul 2020

- Member of Operational IT team from PAME-RJ, Organization that provides logistic and system supports to the Air Traffic Control and Aeronautical Messaging systems from Department of Air Space Control. - Provide technical specification and cost estimating/planning to IT services, biddings and contract management to avoid disruption of IT services. - Responsible for the 3rd level support and escalations to providers in order to address incident/problem as well as changes to systems acting as a Single Point of Contact. - Supervise Regional and on-site maintenance teams to timely address issues on IT environment/systems to resolution or workaround to meet the SLA. - Coordinate with internal customer schedule to change or preventive maintenance to IT systems. - Perform IT systems evaluation and integration with Linux, Wireshark, RAPS-3 and SASS-C in order to a smooth transition to maintenance team of new ATC systems/surveillance sensors. Show less

Systems Analyst, Server Administrator & Technical Support

• Feb 1998 - Sep 2009

- Systems Analyst on Xerox account in the Accounting systems maintenance team running on Mainframe with CICS, EZTrieve, COBOL, MVS, VSAM files, CA-7, IMS, Mantis, PL1, JCL, REXX and ACL under TSO/ISPF batch & online works dealing with client requests, incidents, problems and changes to those systems. - Y2K team performing evaluations on mainframe systems to certify their compliance with 2000-year date requirements, running unit, regression, integration, user, factory & site acceptance tests. - Server Administrator in the Field Services where I provide maintenance to 12 Windows NT/2000 & Novell servers, Exchange, IIS, SQL, BEA WebLogic & web apps. - Run lab and Microsoft Technet library researches, troubleshooting, improve server performance, capacity measurement, O/S install & configuration, TCP/IP networks, hardware, patches & hot-fixes tests, security policies management, AD administrator, network drives, users and printers. - Joined to GM account as Rio off-shore team to support mainframe AS/400, with CICS/TSO/MVS/ISPF, COBOL (Pacbase), DB2, Spufi, IMS, JCL, CA-7, Endevor on 4 BUs on GMAC-CARS banking systems. - Attended to 4 weeks training on Dayton-USA to services transition of online and batch systems/processes, referred as Tech Lead to Rio team. - Part of Transition To Sustain team to assess new systems addressing risks, impact, test results as well as software, hardware, staff and training needed to go/non go decision along with Dayton SME. - Managed services transition of the 2 BUs from Rio to Córdoba, Argentina off-shore team. - Moved to support 7-11 Portal, applications and digital content as off-shore team, taking rotating shifts and on-call support. - Attended to 4 weeks training on 7-11 site in Plano-USA to transition support services to Rio Off-shore team. - Responsible for Windows 2003 and Unix servers as well as the 7-11 Portal, apps & web site contents, in IIS 5.0, SQL and Hummingbird DM 5.1.0.5 to the content management upon ITIL v3 methodology. Show less