Experience

Click Boarding

• United States
• Human Resources Services
• 1 - 100 Employee

• Customer Care Representative

  • Dec 2021 - Present

  -Provide voice, email, and internet chat technical support to customers answering complex questions on function and usage of products -Provide ongoing, positive, and timely support to both clients and candidates Resolve customer questions or problems in areas of system configuration/setup, browser/application compatibility, online product functionality and bugs/errors -Resolves technical inquiries by clarifying desired information; researching, locating, providing information and forwarding requests to appropriate escalation path -Guide and train clients to successfully utilize software, this can include creation of training documentation and other materials -Ensure service level requirements are met or exceeded


Tap Society
• United States
• Shift Supervisor

  • Aug 2019 - Dec 2021


Edji, Inc.

• United States
• E-learning
• 1 - 100 Employee

• Customer Success Manager and Scrum Master

  • Feb 2016 - Jul 2019

  -Grew Edji from concept to full web application with over 5,000 active users -Implemented scrum framework and processes to increase productivity of development team -Wrote user stories and assist in managing Scrum board -Performed QA and manual regression testing of the application -Monitored and facilitated scrum processes and team meetings for Web Application development -Managed social media presence and website copy -Grew Edji from concept to full web application with over 5,000 active users -Implemented scrum framework and processes to increase productivity of development team -Wrote user stories and assist in managing Scrum board -Performed QA and manual regression testing of the application -Monitored and facilitated scrum processes and team meetings for Web Application development -Managed social media presence and website copy



Ban-Koe Companies

• United States
• Software Development
• 1 - 100 Employee

• Sales Representative

  • Dec 2015 - May 2018

  - Organized and streamlined the sale documentation process - Designed, bid and sold life safety and security systems to public and private institutions - Managed installation of sold security systems - Worked to update and improve Ban-Koe's marketing materials - Built new business intelligence databases for internal company use to satisfy company needs - Worked with a team to build desktop and web applications to fill company needs - Executed employee training for new internal software - Manage database cleanup and information transfer - Work on Sales team to sell I.D. badge software and hardware.



Community 1st Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Bank Teller

  • May 2015 - Oct 2015

  -Worked with guests to complete cash and check transactions quickly and accurately -Maintained balance in cash box throughout the day -Stayed current with complete knowledge of Credit Union Services -Up sold bank services to members -Worked on Digital Banking Unit to improve Credit Union's interaction with new Banking technologies -Participated in the C1st Generation Y Ambassador Group to increase brand awareness among younger generations in Iowa -Placed outgoing phone calls to members to notify them of new services or delinquencies on their accounts



Paul Revere's Pizza

• United States
• Restaurants

• Delivery Driver

  • Sep 2012 - Oct 2015

  Received orders in person and over the phone Prepared and cooked food to order Delivered pizza to customers Monitored food and service quality for delivery and carry-out orders Received orders in person and over the phone Prepared and cooked food to order Delivered pizza to customers Monitored food and service quality for delivery and carry-out orders


Startup Weekend
• United States
• Civic and Social Organizations
• Participant

  • Mar 2015 - Mar 2015


The Canyon King

• Spectator Sports

• Server

  • May 2014 - Aug 2014

  Served food and drinks to various guests in a high-volume environment Made drinks and poured beer while tending bar Delivered exceptional, friendly and fast service Handled cash and credit transactions Served food and drinks to various guests in a high-volume environment Made drinks and poured beer while tending bar Delivered exceptional, friendly and fast service Handled cash and credit transactions



Aramark

• United States
• Hospitality

• Boat Instructor

  • May 2013 - Aug 2013

  -Cleaned and Maintained rental houseboats in between customer uses -Instructed customers on proper use, along with legal and safety guidelines of 7 boat types, ranging from 19-59 feet -Up-sold customers to high end vacation packages -Cleaned and Maintained rental houseboats in between customer uses -Instructed customers on proper use, along with legal and safety guidelines of 7 boat types, ranging from 19-59 feet -Up-sold customers to high end vacation packages