Brenna Baldwin
Senior Program Analyst at Chainbridge Technologies- Claim this Profile
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English Native or bilingual proficiency
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Hebrew Elementary proficiency
Topline Score
Bio
Credentials
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Security+
CompTIAJul, 2009- Nov, 2024
Experience
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Chainbridge Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Program Analyst
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Apr 2021 - Present
Assists with Agile Software Development Lifecycle, preparing test scripts and associated user guides for US Government contracts.Manages the update lifecycle of all end-user documentation for US Government contracts in 508 compliant formats.Drafts and manages system security and privacy documentation for US Government contracts including NIST 800-53 security control responses for ATO authorization packages; Privacy Threshold Analyses (PTA), Privacy Impact Assessments (PIAs), and Paperwork Reduction Act (PRA) documentation.Sets realistic client expectations and delivers at or above those expectations.
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Program Analyst
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Apr 2017 - Apr 2021
Assists with Agile Software Development Lifecycle, preparing test scripts and associated user guides for US Government contracts.Manages the update lifecycle of all end-user documentation for US Government contracts in 508 compliant formats.Drafts and manages system security and privacy documentation for US Government contracts including NIST 800-53 security control responses for ATO authorization packages; Privacy Threshold Analyses (PTA), Privacy Impact Assessments (PIAs), and Paperwork Reduction Act (PRA) documentation.Sets realistic client expectations and delivers at or above those expectations.
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Axiom Resource Management, Inc.
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United States
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Information Technology & Services
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100 - 200 Employee
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Privacy Management Analyst
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Feb 2015 - Apr 2017
Contract support for Defense Privacy, Civil Liberties and Transparency Division (DPCLTD) Researched technological, legislative or policy issues which impact the office and its mission. Reviewed draft laws, executive branch publications, and departmental and component policies for privacy and civil liberties concerns. Drafted comments and revision to said documents for Director approval and official office response. Reviewed incoming amended and alter System of Records Notices (SORNs) for content and format. Corresponded with component on changes and/or recommendations. Format proposed SORN for publication in the Federal Register. Revised and reviewed training documentation; facilitate training programs. Managed DoD breach reports. Maintained and updated DPCLTD website content. Posted privacy and civil liberties related articles to DPCLTD social media websites.
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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DSC Knowledge Base Author
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Nov 2013 - Feb 2015
Managed the document lifecycle of approximately 3700 CA Unicenter Service Desk knowledge base articles for use by DEERS Support Center (DSC) help desk technicians. Transformed technical information into detailed instructions and documentation that are clear and user friendly. Liaised with subject-matter experts, team leads, supervisors, and technicians to gather information and identify relevant data and audiences. Researched data and accurately described the functioning of DMDC web applications, RAPIDS, and DBIDs hardware to create knowledge base documentation in a timely and efficient manner.
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DSC Help Desk Personnel Scheduler
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Jan 2011 - Nov 2013
Maintained approximately 100 helpdesk employee schedules using Verint Workforce Management software. Processed weekly timecards for sub-contractor and HP help desk employees as well as submitted, processed, and approved help desk employee time off requests. Compiled weekly reports tracking help desk agent attendance, tardiness, hours worked, timecard submission, and billable hours. Conducted weekly meetings with sub-contractor companies regarding employee attendance and timecards. Conducted personnel staffing models to ascertain necessary staffing levels to fulfill service level agreements.
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Systems Help Desk Technician
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Dec 2008 - Sep 2012
Resolved issues as first and second level support for desktop and enterprise applications: local and networking printing, Microsoft Outlook e-mail, connectivity, VPN remote access, desktop computing, and peripheral equipment. Handled problem recognition, research, isolation, resolution, and follow-up for difficult user problems, referred more complex problems to next level of technical staff. Logged, prioritized, assigned, and resolved all calls, voicemails, e-mails, trouble tickets, and walk-up requests reporting technical problems. Developed credibility with customers by providing timely and accurate support and maintaining positive relations through effective customer follow-up.
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Communications Analyst
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Jul 2008 - Dec 2008
Coordinated 72 RAPIDS 7 Implementations for US Armed Forces locations. Coordinated base communications and firewall points of contact for implementation of necessary firewall configurations. Assisted on-site technician on day of installation with communications issues. Coordinated and assisted RAPIDS locations during relocations of workstations; located and cataloged all necessary peripherals. Created Cisco IP Telephony configuration manuals detailing current configuration of Cisco VOIP system.
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Softworld, a Kelly Company
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United States
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Staffing and Recruiting
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200 - 300 Employee
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Communications Analyst
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Nov 2007 - Jul 2008
Coordinated RAPIDS 7 implementation for US Armed Forces locations. Coordinated RAPIDS 7 implementation for US Armed Forces locations.
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iCore Networks (now Vonage)
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United States
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Telecommunications
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1 - 100 Employee
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Customer Support Representative
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Oct 2006 - Nov 2007
Resolved issues as first and second level support for Cisco VOIP hardware. Handled problem recognition, research, isolation, resolution, and follow-up for difficult user problems, referred more complex problems to next level of technical staff. Logged, prioritized, assigned, and resolved all calls, voicemails, e-mails, trouble tickets, and walk-up requests reporting technical problems. Resolved assigned tickets to determine if issue could be resolved or determined appropriate group for escalation. Developed credibility with customers by providing timely and accurate support and maintaining positive relations through effective customer follow-up. Attended GenBand M6 training in Plano, Texas to gain needed skills required to build phone database systems using GenBand M6 software. Designed, edited, and modified end-user documentation and marketing collateral. Functioned as the lead on-site (field or telephonic) end-user trainer.
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Sales Coordinator
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Jul 2006 - Oct 2006
Liaised between management and field sales personnel to ensure proper communication. Lead on-site (field or telephonic) end-user trainer. Designed, edited, and modified end-user documentation, marketing collateral, and sales proposals. Maintained executive and sales staff schedules. Fielded telephone calls.
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Temple Micah
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Washington, DC
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Administrative Assistant
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Oct 2005 - Jul 2006
Executed word processing projects, including large scale mailings, correspondence, and instructional manuals. Sorted, reviewed, screened, and distributed incoming and outgoing mail. Processed incoming member dues and donations in accounts payable ledger books. Maintained synagogue activities calendar and website. Functioned as technical support for office automation devices such as desktop computers, copy, and fax machines. Executed word processing projects, including large scale mailings, correspondence, and instructional manuals. Sorted, reviewed, screened, and distributed incoming and outgoing mail. Processed incoming member dues and donations in accounts payable ledger books. Maintained synagogue activities calendar and website. Functioned as technical support for office automation devices such as desktop computers, copy, and fax machines.
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Education
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2005 - 2008
The Catholic University of America
M.A., International Affairs -
2001 - 2005
Vassar College
B.A., Political Science
Community
