Information Technology Program Manager

• Sep 2018 - Present

Sr. Project Manager (IT)

• Jun 2010 - Sep 2018

• Manages multiple enterprise-wide, complex and/or cross-functional projects. • Facilitates the creation and ongoing administration of all project deliverables, including project charters; project recommendations; work breakdown structures; project plans; meeting agendas, minutes, and action items; risk and issues lists; risk response strategies; communication plans; quality control plans; change management documents; project surveys; project closures and lessons learned; etc. • Supports risk identification, prioritization, and response strategy activities. Continues to monitor and update risk assessment throughout the life of the project, to include recognition of trigger events that convert risks to issues. Documents all identified issues, working status and final resolutions. Communicates/escalates major issues to management and staff, as deemed necessary. • Researches contemporary healthcare industry trends in project management processes, policies, procedures, tools and techniques with the goal of advancing and improving the current methodology. Collaborates with senior management and staff in crafting, communicating, and continuously improving a department-wide project management vision, goals and objectives. • Mentors Project Leaders, Project Managers and less experienced Senior Project Managers on project management tools and techniques across all project phases and processes. Delegates project management tasks appropriately to support effective mentorship while maintaining oversight and ensuring project success. • Negotiates and executes communication strategies with all key project “customers” to ensure that information essential to project success is delivered and received as needed. Documents and adheres with all agreed upon communication strategies.

Sr. Business Analyst/Systems Analyst (IT)

• Dec 2004 - Dec 2009

• Participates in systems projects by evaluating, implementing, documenting and testing all system changes, developments and enhancements • Identify, analyze, design and recommends system modifications and procedural changes to meet GWH policy holder needs • Provides technical support to all Employee benefit users. This includes researching a question or problem and providing a solution to meet all users needs. • Assists in development and implementation of long and short-term systems development plans for Employee Benefits. This includes design, research, and analysis and coordinating the functions with other Employee Benefits departments.

Sr. Propoal Writer (RFP)

• Oct 2003 - Dec 2004

• Respond to Request for Proposals (RFP) with regards to Great-West Healthcare benefit products and services • Coordinate several key areas of Great-West Healthcare to ensure timely delivery of RFP’s (i.e., Sales, UW, Network/GEO, Rx, etc.) • Strategize with Great-West Healthcare Sales Representatives in order to best define the “Hot Buttons” of prospective clients • Coordinated logistics for finalist presentations and site visits for prospective Great-West Healthcare clients • Respond to Request for Proposals (RFP) with regards to Great-West Healthcare benefit products and services • Coordinate several key areas of Great-West Healthcare to ensure timely delivery of RFP’s (i.e., Sales, UW, Network/GEO, Rx, etc.) • Strategize with Great-West Healthcare Sales Representatives in order to best define the “Hot Buttons” of prospective clients • Coordinated logistics for finalist presentations and site visits for prospective Great-West Healthcare clients