Experience

Deseret Mutual Benefit Administrators (DMBA)

• United States
• Financial Services
• 200 - 300 Employee

• Quality and Development Team Leader

  • Jan 2015 - Present

  Currently managing a team responsible for organizational and employee development efforts, including: content design, policy and process documentation/technical writing, documentation system management, training, quality management, special and technical projects, learning and content systems management and administration, customer service, and communications.

• Senior Operations Specialist

  • Jun 2011 - Jan 2015

  Responsible for the supervision, training, and performance management of a team tasked with account management; including coordination of benefits, customer service, and claims processing. Oversaw policy and process development, including documentation and implementation efforts.

• Service Representative

  • Feb 2011 - Jun 2011

  Responsible for the management of hundreds of member accounts, including coordination of benefits, claims processing and customer service.

• Membership/Enrollment Representative, HMO Contract Specialist

  • Sep 2009 - Feb 2011

  Managed company-wide enrollment duties for contracted HMO member accounts, including customer service, discrepancy/dispute resolution, external client support, and administration.