Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Account Development, Team Lead

  • Sep 2022 - Present

  Founding member leading the AD team, building the department from scratch into a multi-product upselling division within the Sales org

• Customer Success Manager

  • Jun 2021 - Sep 2022

  ACCOMPLISHMENTS:• Resold 2 verified churn risks within the first 6 months, 3 resells by 7 months• Lead the Retention/Resell training for new hiresJOB DETAILS:•Maintained high client satisfaction by project managing all day-to-day activities, effective onboarding, providing expert-level support, and keeping clients informed of updates and new opportunities within the platform•Demonstrated ability to communicate and influence credibly and effectively at all levels, including C-suite•Proactively identified, developed, and supported revenue growth opportunities while building relationships as a trusted consultant managing 48+ accounts•Explained complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms•Organized, streamlined, and managed complex issues to ensure the success of the customer on the platform•Worked with internal teams to improve processes, with an eye toward improving retention, customer experience, and satisfaction•Drove feature prioritization and product development while balancing key business metrics and product quality •Excellent communication skills, time/relationship management and strong presentation skills has led to consistent achievement of goals •Led the week 5 Retention Training for new hires•Successfully re-sold 2 accounts within my first 6 months, with a 3rd resell by 7 months contributing to my team winning department resell contest •Held the top retention rate across the AM department Show less



Hyatt Regency Lost Pines Resort & Spa

• United States
• Hospitality
• 100 - 200 Employee

• Sales Manager - Convention Sales

  • Feb 2019 - Oct 2020

  Job Details: •Owned a $150,000 monthly quota at a 491 room property with 60,000 sq ft of indoor meeting space, in which I consistently met and exceeded with top month reaching 219% •Created value for clients by being client-oriented (focusing on Relationship Management) and partnering with clients to define success and build a customized plan to achieve their goals •Proactively identified, developed, and supported revenue growth opportunities while building relationships as a trusted consultant regularly working with 60+ clients and their events, prioritizing renewals, and managing current accounts •Worked cross-functionally with 7 other departments, including the Executive Team, to deliver custom solutions, optimizations, and analyses •Accurately identified, replicated, and documented Product/SOP enhancements and improvements to maintain an average 20%-40% quota lead above co-workers, earning the Top Sales Producer acknowledgment •Developed a complete understanding of internal processes/team-member responsibilities/internal timelines so services could be accurately and effectively given to clients •Maintained high client satisfaction by project managing all day-to-day activities, scheduling check-ins, effective onboarding, and keeping clients informed of progress, opportunities, and performance, averaging a 90% positive client satisfaction rate •Drove feature prioritization, process improvements, and product development while balancing key business metrics and product quality •Excellent communication skills, time/relationship management, and strong presentation skills led to consistent achievement of goals •Demonstrated ability to communicate and influence credibly and effectively at all levels, including C-level. •Improved assistant training program by incorporating one-on-one meetings and roadmaps to define and plan a career path •Recognized by Leadership and subsequently awarded the 2019 Teamwork Award Show less



Collabera

• United States
• Information Technology & Services
• 700 & Above Employee

• Technical Recruiter/Account Manager - IT Staffing

  • Aug 2018 - Feb 2019

  Job Details: •Drove revenue by negotiating and optimizing complex opportunities, and used data and analytics to build consultative solutions •Developed, maintained and scaled business relationships with C-Level Directors of Fortune 1000 companies •Consulted with C-level executives to develop and implement an effective onboarding strategy •Supported and partnered with both domestic and international offices to fill client needs globally •Sourced, contacted, scheduled, and interviewed qualified technical job seekers, filling 15 technical roles •Managed and maintained a robust pipeline of candidates, an average of 40 open positions and 20 clients •Mastered the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines •Successful completion of an 8-week technical training boot camp Show less



Hyatt Regency Bellevue on Seattle's Eastside

• United States
• Hospitality
• 1 - 100 Employee

• Sales Operations Specialist

  • Feb 2017 - Aug 2018

  Job Details: •Owned the process for qualifying and assigning all leads for a 741 room, 65,000 sq ft of meeting space property, as well as supporting Large Market Managers and the Director of Sales •Created proposals and contracts, completed reservations and edits •Addressed/escalated high severity requests with urgency to drive resolution in order to eliminate churn risk with a focus on CRM •Collaborated with all departments to ensure event success and customer satisfaction •Created a 25+ page training manual of 20+ Corporate Directors with all available data statistics to create a specialized sales pitch •Recognized by leadership and won Employee of the Month Show less



Washington State University Catering

• Pullman Washington

• Catering Manager

  • May 2014 - Dec 2016

  Job Details: •Managed total event coordination from set up, maintaining during the event as well as tear down •In charge of up to 15 employees depending on event size •Duties included new hire training, employee relations, conflict resolution/management, time management, organization, client management, and customer service. Job Details: •Managed total event coordination from set up, maintaining during the event as well as tear down •In charge of up to 15 employees depending on event size •Duties included new hire training, employee relations, conflict resolution/management, time management, organization, client management, and customer service.