Brendan M.
COO at Heads of Commerce- Claim this Profile
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Topline Score
Bio
Tim Reilly
I had the pleasure of working with Brendan over a period of 10+ years across 2 companies and in multiple roles. My first interaction with Brendan was when we both worked at Circuit City and he was one of the critical members of the Circuitcity.com tech leadership. He had a rare blend of knowledge on the technical side and the eCommerce business side, showing both a depth and breadth of knowledge in an industry that hadn't yet hit a point of maturity across most retailers. Brendan left Circuit City for GSI Commerce (now eBay Enterprise). I followed about a year later. At GSI/EE, I was able to again work directly with Brendan, as his team supported key parts of the development of my new business (Marketplaces). In that short time, Brendan had established himself as an important part of GSI's/EE's tech team, he was knowledgeable about the overall tech environment, specifics of various clients, and quickly learned the needs of my new business. While I'm certain Brendan would be an asset to any tech organization, he will be a rock star for any retailer looking to add an eCommerce savvy tech leader to their roster.
LinkedIn User
I had the privilege of working with Brendan for more than 4 years. Brendan values employees as people with innovative ideas and treats everyone comes in contact with the absolute respect. Brendan is very to his word and will absolutely exceed all expectations. Brendan is one of those rare managers who also naturally serve as an inspiring mentor for the whole staff. One of the many things I learned from him is, how to be a go-to person for conflict resolution and problem solving. I can never forget the support and guidance he provided me in my professional and personal life. Brendan exhibits strong interpersonal skills and a unique capacity for empathy. These qualities most notably translate in his ability to motivate a team to care about its project and be invested in the project’s success. Though he’s never one to draw attention to himself, Brendan’s positive attitude and the respect others feel toward him are palpable. I heartily recommend Brendan and would be happy to work with him again.
Howard Spitzig
I’ve had the opportunity to work for Brendan for 3 years, the experience was rewarding as he proved to be a great mentor and coach. Brendan values the staff that works for him, Brendan provides encouragement, takes the time to listen, provided sound advice, and expressed the importance of self-reflection and personal improvement. I can remember a time where we had a situation arise that need immediate attention, Brendan was quick to get involved, he gathered the right people, and was able to make quick and decisive decisions when under pressure. These are characteristics that make Brendan a strong team leader and an asset to any team.
Tim Reilly
I had the pleasure of working with Brendan over a period of 10+ years across 2 companies and in multiple roles. My first interaction with Brendan was when we both worked at Circuit City and he was one of the critical members of the Circuitcity.com tech leadership. He had a rare blend of knowledge on the technical side and the eCommerce business side, showing both a depth and breadth of knowledge in an industry that hadn't yet hit a point of maturity across most retailers. Brendan left Circuit City for GSI Commerce (now eBay Enterprise). I followed about a year later. At GSI/EE, I was able to again work directly with Brendan, as his team supported key parts of the development of my new business (Marketplaces). In that short time, Brendan had established himself as an important part of GSI's/EE's tech team, he was knowledgeable about the overall tech environment, specifics of various clients, and quickly learned the needs of my new business. While I'm certain Brendan would be an asset to any tech organization, he will be a rock star for any retailer looking to add an eCommerce savvy tech leader to their roster.
LinkedIn User
I had the privilege of working with Brendan for more than 4 years. Brendan values employees as people with innovative ideas and treats everyone comes in contact with the absolute respect. Brendan is very to his word and will absolutely exceed all expectations. Brendan is one of those rare managers who also naturally serve as an inspiring mentor for the whole staff. One of the many things I learned from him is, how to be a go-to person for conflict resolution and problem solving. I can never forget the support and guidance he provided me in my professional and personal life. Brendan exhibits strong interpersonal skills and a unique capacity for empathy. These qualities most notably translate in his ability to motivate a team to care about its project and be invested in the project’s success. Though he’s never one to draw attention to himself, Brendan’s positive attitude and the respect others feel toward him are palpable. I heartily recommend Brendan and would be happy to work with him again.
Howard Spitzig
I’ve had the opportunity to work for Brendan for 3 years, the experience was rewarding as he proved to be a great mentor and coach. Brendan values the staff that works for him, Brendan provides encouragement, takes the time to listen, provided sound advice, and expressed the importance of self-reflection and personal improvement. I can remember a time where we had a situation arise that need immediate attention, Brendan was quick to get involved, he gathered the right people, and was able to make quick and decisive decisions when under pressure. These are characteristics that make Brendan a strong team leader and an asset to any team.
Tim Reilly
I had the pleasure of working with Brendan over a period of 10+ years across 2 companies and in multiple roles. My first interaction with Brendan was when we both worked at Circuit City and he was one of the critical members of the Circuitcity.com tech leadership. He had a rare blend of knowledge on the technical side and the eCommerce business side, showing both a depth and breadth of knowledge in an industry that hadn't yet hit a point of maturity across most retailers. Brendan left Circuit City for GSI Commerce (now eBay Enterprise). I followed about a year later. At GSI/EE, I was able to again work directly with Brendan, as his team supported key parts of the development of my new business (Marketplaces). In that short time, Brendan had established himself as an important part of GSI's/EE's tech team, he was knowledgeable about the overall tech environment, specifics of various clients, and quickly learned the needs of my new business. While I'm certain Brendan would be an asset to any tech organization, he will be a rock star for any retailer looking to add an eCommerce savvy tech leader to their roster.
LinkedIn User
I had the privilege of working with Brendan for more than 4 years. Brendan values employees as people with innovative ideas and treats everyone comes in contact with the absolute respect. Brendan is very to his word and will absolutely exceed all expectations. Brendan is one of those rare managers who also naturally serve as an inspiring mentor for the whole staff. One of the many things I learned from him is, how to be a go-to person for conflict resolution and problem solving. I can never forget the support and guidance he provided me in my professional and personal life. Brendan exhibits strong interpersonal skills and a unique capacity for empathy. These qualities most notably translate in his ability to motivate a team to care about its project and be invested in the project’s success. Though he’s never one to draw attention to himself, Brendan’s positive attitude and the respect others feel toward him are palpable. I heartily recommend Brendan and would be happy to work with him again.
Howard Spitzig
I’ve had the opportunity to work for Brendan for 3 years, the experience was rewarding as he proved to be a great mentor and coach. Brendan values the staff that works for him, Brendan provides encouragement, takes the time to listen, provided sound advice, and expressed the importance of self-reflection and personal improvement. I can remember a time where we had a situation arise that need immediate attention, Brendan was quick to get involved, he gathered the right people, and was able to make quick and decisive decisions when under pressure. These are characteristics that make Brendan a strong team leader and an asset to any team.
Tim Reilly
I had the pleasure of working with Brendan over a period of 10+ years across 2 companies and in multiple roles. My first interaction with Brendan was when we both worked at Circuit City and he was one of the critical members of the Circuitcity.com tech leadership. He had a rare blend of knowledge on the technical side and the eCommerce business side, showing both a depth and breadth of knowledge in an industry that hadn't yet hit a point of maturity across most retailers. Brendan left Circuit City for GSI Commerce (now eBay Enterprise). I followed about a year later. At GSI/EE, I was able to again work directly with Brendan, as his team supported key parts of the development of my new business (Marketplaces). In that short time, Brendan had established himself as an important part of GSI's/EE's tech team, he was knowledgeable about the overall tech environment, specifics of various clients, and quickly learned the needs of my new business. While I'm certain Brendan would be an asset to any tech organization, he will be a rock star for any retailer looking to add an eCommerce savvy tech leader to their roster.
LinkedIn User
I had the privilege of working with Brendan for more than 4 years. Brendan values employees as people with innovative ideas and treats everyone comes in contact with the absolute respect. Brendan is very to his word and will absolutely exceed all expectations. Brendan is one of those rare managers who also naturally serve as an inspiring mentor for the whole staff. One of the many things I learned from him is, how to be a go-to person for conflict resolution and problem solving. I can never forget the support and guidance he provided me in my professional and personal life. Brendan exhibits strong interpersonal skills and a unique capacity for empathy. These qualities most notably translate in his ability to motivate a team to care about its project and be invested in the project’s success. Though he’s never one to draw attention to himself, Brendan’s positive attitude and the respect others feel toward him are palpable. I heartily recommend Brendan and would be happy to work with him again.
Howard Spitzig
I’ve had the opportunity to work for Brendan for 3 years, the experience was rewarding as he proved to be a great mentor and coach. Brendan values the staff that works for him, Brendan provides encouragement, takes the time to listen, provided sound advice, and expressed the importance of self-reflection and personal improvement. I can remember a time where we had a situation arise that need immediate attention, Brendan was quick to get involved, he gathered the right people, and was able to make quick and decisive decisions when under pressure. These are characteristics that make Brendan a strong team leader and an asset to any team.
Experience
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Heads of Commerce
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Information Technology & Services
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1 - 100 Employee
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COO
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Feb 2021 - Present
Heads of Commerce brings the best and brightest commerce talent to Agencies and Professional Services firms struggling to find commerce expertise. My two co-founders and I have had the privilege of driving commerce for some of the largest retailers, Fortune 500 brands, and burgeoning direct to consumer startups in the industry. During this time, we recognized a key struggle to any commerce-driven company — finding diverse talent in an ever-changing workplace. Whatever need your organization may have (User Experience, Operations, Marketing Services or the intersection of all of these), we have an optimized and extensive network of commerce heads ready and willing to take our clients to the next level.
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Founder || Director eCommerce Software Development
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2015 - Present
Technical Team Leadership Development & Mentoring E-commerce Development Digital Marketing & Integration Web / Application Development Software Development Lifecycle Systems & Feeds Integration Outsourcing Management Program and Project Management Contracts & Vendor Oversight Customer-Centric Solutions Business / Metrics Analysis Attending networking events Researching Industry Leaders Tracking Industry Trends Participating in Industry Discussions Connecting leaders in long term mutually beneficial relationship Referrals and Testimonials Professional and Personal Development
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BridgeStreet
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United States
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Hospitality
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100 - 200 Employee
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Program Project Manager
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Jan 2017 - Feb 2021
Led top technology initiatives as directed by Board to implement: Client Portal to enable clients a customized real time booking experience that met their company requirements such as budget, location, distance from work location, roommate matching and option for paying with CC or Direct Bill. Program reduced need for reservation agent intervention by 20%, enabling faster turnaround for clients and freeing reservation agents to focus on large party, long term stay requests. Implemented new internal Reservation System for reservation agents to automate loading of leads, sourcing, quoting and booking. System reduced average booking process time by 40%, Inclusion of margin calculator ensured minimum margin rates on all bookings. Integrated WorldPay Payment Gateway to replace 3 older gateways to reduce costs, complexity and security concerns. Project also enabled automation of invoice and payment process for 85% of transactions.
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BrandShop Digital Commerce
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Shelton, CT
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Director Program Management eCommerce
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Jan 2016 - Dec 2016
Lead multiple technology and business teams to relaunch clients on DemandWare eCommerce platform and NetSuite ERP for Order Management, Call Center, Warehouse Management and Financials in 6 months. Delivered $2M project on time to implement new infrastructure, software, services and technology teams across 5 countries. Implemented CyberSource payment gateway across DemandWare, Java and Magneto platforms to enable real time credit authorization and fraud prevention resulting in reduced charge-backs and improved cash flows 5%. Lunched Avalara Tax and Address Sanitation services across 50+ webstores in single launch while also ensuring financial accuracy and reporting via simultaneous implementation in NetSuite ERP. Lead integration of new eCommerce sites to NetSuite, 3rd party Fulfillment providers and external EDI and ERP systems. Integrated with Fortune 100 retailers for Inventory Management, EDI, 3rd party Logistics and Financials
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eBay Enterprise Marketing Solutions (formerly e-Dialog)
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United States
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Advertising Services
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200 - 300 Employee
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Sr. Manager, Marketing Operations, Technology | eCommerce & Digital Marketing | Software Development
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Jun 2013 - Aug 2015
Managed 6 teams of technology marketing developers responsible for supporting Digital Marketing Channels on behalf of Retail Internet Top 500 clients. Channels include email, CRM, BI, and Custom web and app. development Team delivered 2.3B emails in 2015 with a quality rating of 99.9%. Oversaw CRM development, implementations, and BI reporting for major brands including Ralph Lauren, Tommy Hilfiger, Chanel, and Hanes. Moved all clients to daily processing to enable more timely, accurate, and personalized segmentation and feedback data to optimize campaigns across all marketing channels. Developed new websites for American Airlines, EBay and GNC. • Owned $10M human capital budget across full time, contractor, and SOW resources. • Enabled the generation of $10M for American Airlines by designing, developing, and managing the American Airlines Buy Gift Share IOS application and commerce site. • Formally recognized and endorsed by eBay CEO for leadership, teamwork, and commitment based on successfully leading the redesign of ebayinc.com. • Boosted retention rate to 90% and significantly improved Employee Job Satisfaction scores to 78 and 82. • Cut labor costs by 24% and improved delivery SLAs 5% by implementing a scalable offshore development model. • Recognized in 2014 as an eBay Critical Talent recipient.
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TrueAction, A GSI Commerce Company
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King of Prussia, PA
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Group Director, Technology | eCommerce & Digital Marketing | Software Development
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Jan 2012 - Jun 2013
Led technology and resources for enabling and support marketing integration for TrueAction clients including affiliate marketing, email marketing, paid search, attribution, retargeting, and display advertising activities. Technology integrations enabled distributed marketing teams to drive over 60% of site revenue for 75+ clients. Clients included Toys“R”Us, Dicks Sporting Goods, Levi’s, and Bed Bath and Beyond. • Managed team accountable for launching Goldfish My Way, a site for building personalized gifts, which was the first Magento implementation ever to integrate with eBay enterprise fulfillment and contact center systems. • Managed Marketing Analytic Data Warehouse and built a team to stabilize and develop a long-term solution for BI and reporting. Reduced costs and improved coverage by utilizing offshore teams. • Helped clients grow revenue 20%+ in both 2012 and 2013 by initiating 24X7 coverage during peak season to ensure timely action relating to issues resulting from exponential transnational volume growth were managed quickly.
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Radial Inc.
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Director Marketing Integration and Operations | eCommerce & Digital Marketing | Software Development
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May 2011 - Jan 2012
Managed a diversified technology set utilized to support marketing via feeds, front-end web integration, ETL, data warehousing, and BI efforts, which optimized individual channels and client marketing budgets.• Led nine Feeds Developers into a cohesive team to support client demand. Implemented planning and forecasting to reduce escalations and force prioritization.
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Sr. Technical Mangaer | eCommerce & Digital Marketing | Software Development
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Dec 2008 - May 2011
Directed offshore and onsite team members with focus on web store Java development.• Added offshore resourcing to add technical resources at a reduced cost, saving 50% over onsite resources.• Owned end-to-end marketing integration solutions as well as a number of redesigns. Clients included GNC, Sports Authority, and Bath and Body Works.
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Circuit City
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Technology, Information and Internet
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700 & Above Employee
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Manager Web Development | eCommerce & Digital Marketing | Software Development
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2000 - Dec 2008
Spearheaded front-end web development for Top 20 e-commerce website, grew revenue from $50M to $1.5B in eight years with a less than -1% turnover.• Installed solutions with marketing team to optimize marketing spend based on 9:1 sales to spend ratio, which comprised of affiliate marketing, channel/program measurement, and pixel management.• Developed SEO strategy to achieve website indexing and improve Google ranking. Implemented Web Analytics to implement AB testing, measure page usage, path analysis, and impact of new functionality. • Revamped website initialization to enable personalized content based on past behaviors and profiles of the visitor. Established first ever real-time financing online for high-ticket items.
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Project Manager | Software Development
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Dec 1997 - Nov 2000
Project managed support and development of inventory systems used for forecasting inventory requirements into warehouses. This enabled store and sales growth while maintaining in-stock levels of 97% and increasing inventory turns by 10%.• Reduced open defects from 200+ in the first year and cut nightly batch runtimes 50%, from 10 hours to 5 hours.• Slashed turnover 60% by strategically dividing teams into legacy versus new development to ensure focus.
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Systems Analysis Manager | Software Development
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Oct 1995 - Dec 1997
Managed team of 6 Systems Analysts with responsibility for overall portfolio management as well as direct project management of projects with expenditures over $1M. Implemented new Replenishment system that increased turns while reducing inventory by $20M per year. Managed team of 6 Systems Analysts with responsibility for overall portfolio management as well as direct project management of projects with expenditures over $1M. Implemented new Replenishment system that increased turns while reducing inventory by $20M per year.
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Project Manager | Software Development
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Mar 1990 - Oct 1995
Project Manager for team providing systems integration and consulting services to the retail industry. Planned, coordinated, and implemented POS, Credit, Merchant and Import systems for retail customers. Ran computer operations for 3 small retailers as part of a hosting contract. Managed vendor package solution for multiple companies by developing RFPs, analyzing vendor responses, coordinating demonstrations, creating scorecards. Project Manager for team providing systems integration and consulting services to the retail industry. Planned, coordinated, and implemented POS, Credit, Merchant and Import systems for retail customers. Ran computer operations for 3 small retailers as part of a hosting contract. Managed vendor package solution for multiple companies by developing RFPs, analyzing vendor responses, coordinating demonstrations, creating scorecards.
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Systems Analyst | Software Development
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Apr 1987 - Feb 1990
Systems Analyst responsible for analysis and design of retail merchandising systems. Developed merchandising systems for K-Mart home center, office supply, sports, and hyper mart companies. Implemented Executive Information System enabling real time reporting for management and merchandising teams. Systems Analyst responsible for analysis and design of retail merchandising systems. Developed merchandising systems for K-Mart home center, office supply, sports, and hyper mart companies. Implemented Executive Information System enabling real time reporting for management and merchandising teams.
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Education
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The George Washington University School of Business
Masters, Project Management -
1988 - 1992
University of the Incarnate Word
MBA, Finance -
1982 - 1986
University of Limerick
Bachelor of Science (B.Sc.), Computer Systems
Community
