Experience

HTE (home technology experts)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Design Engineer

  • Sep 2021 - Present

  Southampton, New York, United States Work with Sales staff to develop and implement A/V systems to meet client's needs Mark up architectural plans to provide to field technicians and other trades. Produce build schematics and rack elevations for the install team, and upload them to the company server to assist with the service team. Survey client residences and propose upgrade plans to ensure that their systems are up to date and up to company standards. Update and organize client documentation Assist with escalated… Show more Work with Sales staff to develop and implement A/V systems to meet client's needs Mark up architectural plans to provide to field technicians and other trades. Produce build schematics and rack elevations for the install team, and upload them to the company server to assist with the service team. Survey client residences and propose upgrade plans to ensure that their systems are up to date and up to company standards. Update and organize client documentation Assist with escalated service calls and with remote programming changes

• Lead Service Technician

  • May 2020 - Sep 2021

  Southampton, New York, United States Diagnosed issues with existing client systems and developed a plan of action to rectify their issues. Surveyed systems to recommend potential upgrades to ensure systems are operating properly and are up to date with the latest technology. Update existing equipment to current firmware to allow for the latest features and offer up to date bug fixes.



Electronic Environments New York

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Lead Hamptons Service Technician

  • Sep 2017 - Mar 2020

  Watermill, NY Tested, troubleshot and repaired problems in existing systems Managed incoming service requests and scheduled appointments to address client issues. Upgraded client's systems to keep them up to date with the changing environment of Audio-Video Maintained high ratio of client satisfaction and low rate of repeat service calls



HTE (home technology experts)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Lead Service Technician

  • May 2015 - Aug 2017

  Southampton, New York Tested, troubleshot and repaired problems in existing systems Assessed client’s systems and make recommendations to ensure that their systems continue to operate smoothly and are up to date Coordinated client’s requests and ensure that they are addressed by the proper department Managed system takeovers and propose changes to the system in order to bring it up to our installation standards Maintained high ratio of client satisfaction and low rate of repeat service calls



Mtc Security Company Inc

• United States
• Musicians
• 1 - 100 Employee

• Technician

  • May 2011 - Apr 2015

  Quogue, NY Installed, configured and serviced home security and camera systems. Programed home automation systems in new and existing homes Installed and configured professional Audio/Video systems. Diagnosed and Troubleshooted problems in existing systems.