Experience

Ascertus Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Consultant

  • Feb 2019 - Present

  Design and implementation of iManage cloud & on-premise systems and partner products to the Ascertus customer base. This includes, but not limited to, business analysis, fit analysis, project management, software installation, system design and configuration, training, documentation, and software support. Liaise with clients and agree technical aspects and timelines of new deployments and the upgrade of existing systems for new and existing customers. Provide full documentation relevant to each client engagement. Provide technical support and guidance to internal consultancy, support and sales teams. Provide both pre and post sales technical consultancy to existing and potential customers. Document both pre and post sales visits in a technical but also commercial manner and assist with the research of new business development opportunities. To recommend changes to procedures and processes internally and for clients. Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. Show less



Gowling WLG

• Law Practice
• 700 & Above Employee

• • May 2014 - Mar 2022

  Management of firm document management systems. Including product roadmaps, design, infrastructure and support. Understanding technology trends and the practical application of existing, new, and emerging technologies to enable new and evolving operating processes for the business. Working with suppliers, support teams and relevant user groups to ensure strong, relevant and up-to-date product knowledge and helping to transfer this knowledge to other members of the department. Consulting with the firm compliance team and Information Security Officer to ensure that any existing applications, proposed software developments or changes do not compromise the security of the firm’s data. Delivery of firm wide projects including setting up a new DMS for JursiAsia office, Worksite 9 server and client upgrade, INTAPP walls implementation, Expert upgrade, firm merger and information security related projects. Show less

• • Dec 2012 - May 2014

   Managing a team of seven 2nd line support technicians spread over 3 sites. Duties include organising rota’s, holiday cover, training requirements, annual appraisals, performance & disciplinary issues. Providing technical support, as well as incident & problem management. Support and administration of the company DMS.  Liaising with other departments, firms and 3rd party suppliers to ensure a consistently high level of support is provided, and improvements implemented where possible. Responsible for all asset management, lease returns and PC replenishment projects for the firm. Working closely with the Projects team, helping to plan and coordinate large projects such as upgrading Worksite servers & clients, Next Generation Desktop rollout and the implementation of and Mobile Device Management system for corporate mobile devices. Show less

• • Oct 2010 - Dec 2012

   2nd Line support covering all sites, all applications including BigHand Digital Dictation, Arderant Expert, Microsoft Office, Carpe Diem, Citrix User Administration and troubleshooting, Windows XP & 7 Operating Systems, Interwoven FileSite Client Administrator for company DMS, Interwoven Worksite 8.5. Supporting Worksite, Communication & IDOL Servers.  Also responsible for firm wide project to secure all confidential data stored within the DMS. Hardware support Video conference setup & support for internal & client meetings BES & Blackberry device support and administration. Projects that include planning, installing & sole support for PGP mail encryption for a section of the firm to meet a client security requirement. Out of hours support for all UK & International offices. Show less



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Desktop / 2nd line Support Technician

  • Jan 2010 - Mar 2010

   Hardware & Software support for all Laptop, PC and Server issues for within Solihull office.  Hardware & Software support for all Laptop, PC and Server issues for within Solihull office.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• E – Support / Network Security

  • Dec 2005 - Dec 2008

  Monitoring and Supporting the HMRC Self Assessment Website. Resolving any issues that arise on the HMRC Portal on a 24/7 basis. Monitoring of Tivoli Tec and HP OpenView for early indication of all Network and Server Outages. Monitoring for any attempt at Network intrusion using Proventia Site Protector. Monitoring Firewalls on a 24/7 basis and ensuring that they are operational and secure. Monitoring ISS RealSecure and investigating any possible network intrusion. Monitoring Tivoli Maestro for all back up jobs running on a 24/7 basis within the Operational Control Centre. Show less