Brendan Kelly
Implementation Engineer at AppRiver- Claim this Profile
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Bio
Credentials
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Business Ethics
LinkedInJun, 2021- Oct, 2024 -
Skills for Inclusive Conversations
LinkedInJul, 2020- Oct, 2024 -
Unconscious Bias
LinkedInJul, 2020- Oct, 2024
Experience
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AppRiver
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Implementation Engineer
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May 2020 - Present
Demonstrated and conducted a walk-through for the client through the setup and implementation of Zix-AppRiver Services for prospective customers.Provided technical and non-technical support and guidance to clients or other staff members regarding the use, operation, and maintenance of Zix-AppRiver services.Delivered clear and effective presentations to pilot implementations.Articulated technology and product positioning to both business and technical users.Worked in conjunction with our sales team to ensure prospects enjoy a positive and productive experience while evaluating Zix-AppRiver Services.Conducted on-boarding of new clients to Zix-AppRiver’s Systems.Maintained full knowledge and hands-on proficiency with all company product lines and major competitors’ product lines.Translated customer business issues/opportunities into technical solution/business requirements.
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Customer Care Specialist
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Feb 2018 - May 2020
• Provided Phenomenal support to AppRiver's internal sales teams and external customers including major corporate Partners through excellent verbal, written and interpersonal communications skills.• Developed Solution Selling skills• Knowledgeable of all AppRiver Products as well as networking and PC applications, Hosted Exchange email and security services (SecureTide, CPP, O365 & M365, Total Defense, ECS, Archiving solutions, and SecureSurf)• Demonstrated a high level of ability to multi-task with exceptional energy, focus, and patience• Managed telephone, instant messaging and ticket queues so that client issues are resolved in a timely fashion.• Developed a functional and technical understanding of AppRiver products with a working knowledge of complementary products and service i.e. layering security products to ensure security and compliance for customer companies• Member of the AppRiver Culture Committee • Proficient in customer relationship management systems and MS Office Products• Detailed experience in documenting information and practiced good follow-through techniques
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National Park Service
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United States
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Government Administration
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700 & Above Employee
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Team Lead Lifeguard
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Mar 2008 - Oct 2013
Managing a team of 12-16 lifeguards at three different locations. Ensuring physical conditioning, emergency preparedness and qualifications for emergency response of the 3 or 4 lifeguard teams with four members each. Managing team schedules including but not limited to: weekly schedules, transportation, overtime, etc. Working with and filing the proper paper work for day-to-day buisness and emergency reports to human resources. Inventory of emergency medical supplies: bandages, splints, O2, AED, bag-valve masks, personal protection equipment, and testing team member proficiency with equipment in high stress situations. Leading and supervising medical emergencies and physical fitness of all team members. Working with EMS personnel, LifeFlight and Local Fire Departments. Addressing any complaints from patrons or coworkers; resolving any issue and then directing reports to the proper supervisor and/or departments. While in service I was awarded the National Park Service "STAR" award for demonstrating dedication to core values of the National Park Service and for a strong commitment to public awareness and safety at risk to my own life.
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Escambia County Board of County Commissioners
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United States
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Government Administration
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300 - 400 Employee
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Environmental Monitor
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Feb 2013 - Aug 2013
As an Environmental Monitor with the Escambia County Government I worked under the Water Quality Division; specifically working on a focused study of PCB contamination in aquatic sediments of Escambia Bay. While working as an Environmental Monitor I assisted in designating a plan for obtaining aquatic soil core samples from each location mapped out. I would mark sample location via GPS. As well as obtaining soil core samples in each location in Escambia Bay our team took water quality analysis of the surface water and the depth of each sample of soil obtained. Our team would then bring the samples to the lab to dry each sample for further testing. Our team would preform grain size analysis on each sample and then determine the sample weights before and after drying. We would then properly package, sign, and seal each core sample according to code to be sent to another lab to further find composition and chemical contamination testing.
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Education
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2011 - 2016
University of West Florida
Bachelor of Science (B.S.), Environmental Management -
2007 - 2009
Pensacola State College
Associate of Arts (A.A.), General Studies -
2002 - 2006
International Baccalaureate
International Standardized Curriculum, High School Diploma
Community
