Experience

The Coffee Bean and Tea Leaf (Philippines)

• Food & Beverages
• 1 - 100 Employee

• Vice President Operations & Specialty Sales

  • Jul 2021 - Present

• Director of Operations & Specialty Sales

  • Oct 2018 - Jul 2021



COURTS MALAYSIA

• Malaysia
• Retail
• 100 - 200 Employee

• Operations Director

  • Aug 2016 - Dec 2017



Tesco Stores (Malaysia) Sdn Bhd

• Malaysia
• Retail
• 200 - 300 Employee

• Retail Store Director

  • May 2005 - Apr 2016

  Growing the business for the central group.People Plans / People Development - Planning for the Future Growth. Effective succession planning, pipelines, Retention.To communicate and demonstrate the Brands Values, attitude & CultureTesco Brand AmbassadorManaging various formats including Hypermarkets, Express Stores, Extras.

• Extras Format Director

  • 2012 - 2013

  Led the transformation of the "Extras" format from the UK for its first store in Mutiara Damansara for Tesco Malaysia.Following the transformation for another 5 more stores in the same format (North till South)UK Training stint in Manchester, for exposure with the Extras Format.

• Retail Store Director

  • 2009 - 2012

  Overall responsible for 10 stores in the Southern Group of the company. (JB to Kajang)Reporting to the COO Growing the business in JB from 2 stores to 6 stores then.

• Store General Manager @ SGM

  • 2008 - 2009

  Pioneer Opening team for the first Makro conversion store in Plentong JBRecord breaking sales with HORECA business @ 3.5mil / weekFirst store in JB with a Biz Format - HORECA - Hotels, Restaurant, Caterers new business strategy from Makro takeover. Business participation is 30% - highest in the group.Catapulted Plentong to be No1 store in JB.

• Store General Manager @ SGM

  • 2007 - 2008

  Opened Tesco's first store in JBActively involved in becoming part of the communityEstablishing / firming up the standing as the "go-to" place to shop in Seri Alam township.Championing the Values for the store / businessResponsible for the delivery of the company objectives / key KPI's for store

• Store General Manager @ SGM

  • Aug 2005 - Jul 2007

  Managed the "Flagship" store for the businessTop 3 best Store performers in the businessTrial Store - Selected for new implementations / Executions for Tesco Malaysia

• Trading Manager Human Resources

  • May 2005 - Aug 2005

  Succession Planning & Talent Pool setup for Tesco PuchongTraining & DevelopmentControls on payroll / wages of the storeViewpoint Execution in storeRollout for Bronze for Everyone @ StoresRunning Assessment Centres - Team Leader Development Programmes, Section Manager DP, Trading Managers DP (TLDP, SMDP, TMDP)HR Relations / IR / Rewards & benefits @ Store Level



The Coffee Bean & Tea Leaf®

• Singapore
• Food and Beverage Services
• 700 & Above Employee

• District Manager

  • Jan 1999 - May 2005

  > Develop & implement business plans for the district in-line with company strategy > Communicate strategic business plans to the outlets and identify business opportunities to achieve sales targets > Conduct market intelligence & provide recommendations to Operations Director > Collaborate with Outlet Manager's to drive sales, adhering to SOP's and providing the best of service to customers. > Managed 14 outlets in Klang Valley (included Top 3 stores in the company) > Management Development Programme for Outlet Managers > Train The Trainers with The Coffee Bean & Tea Leaf Malaysia