Service Manager IT Service Management

• May 2023 - Present

The Service Manager IT Service Management is accountable for the planning, delivery and improvement of front-line IT services to the business in support of Council's Information Management / Digital Transformation Strategy. As part of this accountability, the role is responsible for establishing leading practice IT service capabilities in the areas of service desk, managed services, application management, business intelligence, spatial/GIS systems and records management. The Service Manager IT Service Management is accountable for the planning, delivery and improvement of front-line IT services to the business in support of Council's Information Management / Digital Transformation Strategy. As part of this accountability, the role is responsible for establishing leading practice IT service capabilities in the areas of service desk, managed services, application management, business intelligence, spatial/GIS systems and records management.

Program Delivery Manager, Corporate Technology Services (CTS)

• Sep 2022 - May 2023

The Program Delivery Manager, Corporate Technology Services (CTS), is responsible for planning and managing the delivery of the Payroll and Rostering solutions and the SAP S/4HANA Finance program of works, including: - ensure all initiatives follow approved governance processes and are planned and executed to maximise the realisation and success of the CTS Roadmap and CTS Forward release plan - developing and maintaining a program view of CTS initiatives, enabling technologies and other deliverables, and performing ongoing monitoring to ensure planned outcomes are achieved - guide, mentor and advise nominated CTS project managers, leads and initiative leads in the appropriate project methodologies and create a cohesive delivery environment Show less

Manager (Assistant Director, Project Manager, Service Delivery, Platform Engineering)

• Apr 2022 - Sep 2022

From July 2022 to September 2022 working as Project Manager assigned to QRO SPER CAS “Oracle” Maintenance ProjectFrom March 2022 to July 2022 - Assisting and transitioning the role to the Director, Technology

Director (Acting), Technology Division

• Nov 2019 - Mar 2022

· Lead and manage an ICT Division with an operational budget of over $10M within QRO through strategic and operational direction setting and capability building to ensure effective planning and efficient allocation of resources to meet current and future business needs.· Supporting and enhancing QRO’s enterprise transactional systems on SAP (BTP, SAP ECC, PSCD TRM, CRM, Grants Management ) and Microsoft Azure technology including on premise, Cloud and Hybrid solutions. Operational Support (SAP HEC) for Qld Treasury S/4 HANA Finance. · Lead and manage ICT services and projects by developing, implementing and enhancing QRO revenue management systems, and grants solutions based on SAP Technology and Microsoft Azure Technology.· Lead and manage IT risk management and governance practices, including cyber security activities.· Develop and manage divisional business & operational plans with approx. 49 staff, which align with organisational strategies.· Develop and manage effective relationships with colleagues, clients, business partners, vendors and other stakeholders, aligned with QRO’s client-centric approach.· Provide strong leadership and capability development, including mentoring and coaching staff to facilitate their continued growth and enable a high-performance culture. Show less

Enterprise Systems Support Manager (Manager, Digital Engagement)

• Oct 2018 - Nov 2019

Manage the Support branch to provide business engagement, system Level 1 support (Service desk) and system test functions for OSRConnect (web enabled revenue return lodgement) and Revenue Management System (RMS - SAP ECC) and Data Analytics (RBM - SAP BW). From March to June 2019, I operated offline from this operational role to work directly with the Executive and principal consultants to implement the recommendations of OSR’s IT Services review.

Director (Acting)

• Jul 2019 - Aug 2019

Manager, Enterprise Development (Principal Developer - AO8)

• Dec 2010 - Oct 2018

Manage the Enterprise Development Team to support and enhance OSRConnect and Revenue Management System (RMS - SAP ECC) and Data Analytics (SAP BW Team). Perform the primary role of Project Manager, release & cutover manager and technical lead for multiple successful major projects. A comprehensive list of important strategic projects and system enhancements are listed after the

IT Officer & Admin (Multiple roles)

• Oct 1991 - Dec 2010

SAP Developer (ABAP, CRM UI, Workflow), Project Officer, Business Analyst, Information Management Officer, Web Developer, Lotus Notes developer, Network Support, Help (Service) desk, System Administrator & Admin Officer