Brendan Brophy
Technical Presales / Business Development at ANT Telecommunications Ltd- Claim this Profile
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Bio
Rhys Haden
I have not met anyone who knows more about the Unified Communications business than Brendan. If I need to be updated with some UC information then Brendan is the person I turn to. Brendan has a level of integrity that is most evident when he is working with clients. He is keen to provide a high level of service and this is clear from the personal service he provides.
Rhys Haden
I have not met anyone who knows more about the Unified Communications business than Brendan. If I need to be updated with some UC information then Brendan is the person I turn to. Brendan has a level of integrity that is most evident when he is working with clients. He is keen to provide a high level of service and this is clear from the personal service he provides.
Rhys Haden
I have not met anyone who knows more about the Unified Communications business than Brendan. If I need to be updated with some UC information then Brendan is the person I turn to. Brendan has a level of integrity that is most evident when he is working with clients. He is keen to provide a high level of service and this is clear from the personal service he provides.
Rhys Haden
I have not met anyone who knows more about the Unified Communications business than Brendan. If I need to be updated with some UC information then Brendan is the person I turn to. Brendan has a level of integrity that is most evident when he is working with clients. He is keen to provide a high level of service and this is clear from the personal service he provides.
Credentials
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Avaya OneCloud™ UCaaS Design Certified
AvayaJun, 2022- Sep, 2024
Experience
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ANT Telecommunications Ltd
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Technical Presales / Business Development
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Oct 2010 - Present
My current role is to support the sales and service teams, predominately by attending new or existing customer meetings and presentations inorder to suggest suitable voice, data, mobile, video and collaboration solutions, along with asset tracking, DECT, VoWLAN (VoWiFi), PMR and specialist lone worker solutions. I work with the sales team on the tender response proposal, the solution design, configuration and pricing, presentation and demonstration to clients and when required assist the engineering team with technical queries, complex system integrations and migrations, proof of concept and customer escalations to facilitate delivering a smooth, seamless and successful implementation or service issue resolution for our clients. As part of my role I have continued to work with the Avaya Aura suite of products and have developed new skills and knowledge on other vendor’s solutions such as Avaya IPOffice, Xima, Radvision, Sipera, Hytera, Sonim, Ascom and Microsoft Lync products . Show less
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Honeywell
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Software Development
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1 - 100 Employee
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Voice Consultant
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Apr 2002 - Aug 2010
My role with Honeywell involved me in a presales / technical support consultative role, helping with pre and post sales queries on various PBX vendors equipment and offering technical support to the operations team. As a member of the consultancy group I also ran workshops for the sales and technical teams, advising on various vendors’ unified communications products and solutions, having to benchmark vendors such as Mitel, Nortel, Cisco, Avaya and Samsung regularly amongst others. With the advent of various IP and SIP products from different manufacturers and convergence being at the forefront of the communications industry to assist with intelligent building solutions, I inevitably got more involved with data and application products from eg. Extreme, Polycom, Audiocode, Nice, Witness (Verint), Oak, Inova, Meru, etc but my primary skills were still based around the Avaya enterprise product set which I specialise in. Show less
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Avaya
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Pre-sales Consultant
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Jun 2001 - Mar 2002
Moved to the role of Solutions Specialist in the Solutions Response Team (SRT). This involved supporting the business partner network and the direct Avaya sales team with any technical queries or pricing and design issues. I was primarily working in a pre-sales environment using the GES and ASD configurator tools and SAP system and was involved in the implementation of e-contact (Quintus) for the Avaya sales team.
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Technical Support Engineer
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Jun 1997 - Jun 2001
This role involved installing and maintaining all the Lucent (Avaya) product range. I then progressed to Technical Support Engineer (Tier2). I worked with major clients daily, resolving any potential issues with the PBX, audix, CMS, IVR, & CTI products. I also had to inter-work with other third party provided equipment such as predictive diallers, voice recording, video conferencing and networking with other switches and voicemail systems (e.g. ITL, Periphonics, Mosaix, Nicelog, Davox, Converse, Genesys, Syntellect, etc). As a primary point of contact for any escalations that occurred, I had to support the UK and Ireland engineers and support business partners when necessary. Show less
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NCR Corporation
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Telecommunications Specialist
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Jun 1992 - Jun 1997
Joined as a field service engineer, responsible for installing and maintaining a wide range of AT&T/NCR products such as ATM’s, Encoders, POS, PC’s, UNIX boxes and servers and AT&T Definity PABXs. Progressing to Telecommunications Specialist I had to install, control, maintain and configure all telecommunications equipment for AT&T GIS (NCR) in the UK. This included a network of CASE DCX 850/860 multiplexors and a LAN/WAN network consisting of various Cisco routers and intelligent Smarthubs. I was also responsible for the company PBX network which consisted of ISDXs, AT&T Definity’s and various other smaller keysystems such as Meridian and London. I was responsible for several call centres and had to liase daily with various service providers and deal with both internal and external user queries, resolving problems quickly and efficiently Moved into the AT&T spin-off Lucent division , NCR was part of AT&T at the time. Show less
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GEC Plessey Telecommunications
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Software Verification Engineer
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Jul 1988 - Jul 1992
Sponsored graduate student scheme serving industry recognised telecommunications apprenticeship working in various industrial placements in different locations on PSTN, PBX, video and networking equipment, whilst also attending College to achieve HND in Electronics and Telecommunications (distinctions). Became software verification engineer on miltary version off ISDX PBX working on large project for Netherlands. Sponsored graduate student scheme serving industry recognised telecommunications apprenticeship working in various industrial placements in different locations on PSTN, PBX, video and networking equipment, whilst also attending College to achieve HND in Electronics and Telecommunications (distinctions). Became software verification engineer on miltary version off ISDX PBX working on large project for Netherlands.
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Education
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1989 - 1992
Coventry University
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