Experience

Remi IT Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Service Manager

  • Feb 2021 - Present



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad Manager

  • Jul 2016 - Feb 2021

  As the Geek Squad Manager, I am responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). I am accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results.My key responsibilities:- Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets- Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement- Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP- Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue- Manages the entire store operation while acting as Manager on Duty including: 1. Monitor sales activity, employee productivity, merchandising standards, customer service, and processing 2. Provide direction and management authorization as needed 3. Resolve complex client/customer issues 4. Review/generate management reports as needed- Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we’ve already sold- Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelinesDirect Reports: 14 (Precinct and Auto Tech Agents)Indirect Reports: 80 (Store employees outside of Geek Squad)

• Geek Squad Supervisor

  • Jan 2015 - Jul 2016

  For FY'16, my team finished top 10% in the company (88 of 1046 stores) under my leadership. I have been able to increase business in my location and gaining the ability to increase headcount for the department (1 full time position and 4 part time positions). I currently have 12 direct reports. I maintain a positive work environment and provide constant feed back and coachings in the moment, weekly, monthly, quarterly, and administer annual reviews. I always look to develop my team into future leaders, personally and professionally, within the industry. I have general supervisor responsibilities (i.e. scheduling, interviewing, client support, addressing client escalations, ect.) as well as running the sales floor, opening manager duties(business review, paperwork, and deposit verification) and closing manager duties(ensure we are business ready for the morning, secure all assets withing the building, maintenance walk, closing manager communication with all of the leadership team). I am also responsible for managing a part of the P&L.

• Back Office Leader

  • Jun 2014 - Jan 2015

  Schedules, Office Administration, Accounts payable/receivable, Labor Management, new hire Orientations to include I9 Paperwork, Interview schedule for leaders in Kenexa. Actively sell on sales floor, address concerns and escalations from customers

• Sales Consultant

  • Sep 2013 - Jun 2014

  I maintained a positive performance driven sales experience for our customers and team. I was responsible to achieve a set revenue per hour sales structure.



Rent-A-Center

• United States
• Retail
• 700 & Above Employee

• Lead Assistant Manager

  • Mar 2010 - Sep 2013

  Actively schedule appointments for customers, sales, office administration, employee schedules and interviews. New hire paperwork and orientation. Service shuttles, sales floor merchandising and inventory. P&L reviews Actively schedule appointments for customers, sales, office administration, employee schedules and interviews. New hire paperwork and orientation. Service shuttles, sales floor merchandising and inventory. P&L reviews



Dunkin Donuts

• United States
• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • Mar 2006 - Mar 2010

  Hiring and on boarding new hires. Had 20 direct reports. responsible for inventory, payroll, daily deposits, scheduling, customer service, as well as supply and product ordering. P&L management Hiring and on boarding new hires. Had 20 direct reports. responsible for inventory, payroll, daily deposits, scheduling, customer service, as well as supply and product ordering. P&L management



Jays Electric Inc.

• United States

• Office Administrator

  • Jan 2003 - Apr 2006

  Book keeping, payroll, accounts receivable, accounts payable, invoicing, electicians assistant Book keeping, payroll, accounts receivable, accounts payable, invoicing, electicians assistant