Business Analyst

• Aug 2019 - Present

Business Analyst

• Aug 2017 - Aug 2019

Customer support for US Forest Service point of sale system. In charge of item management for all National Forests, and primary point of contact for all item related issues. Routinely translate development issues to end users, and communicate user needs to management and technical staff. Customer support for US Forest Service point of sale system. In charge of item management for all National Forests, and primary point of contact for all item related issues. Routinely translate development issues to end users, and communicate user needs to management and technical staff.

Rental Manager

• Apr 2017 - Aug 2019

Rental department manager at Fat Tire Farm. Organized and developed processes for administration of a rental fleet of 30 high end mountain bikes. Head salesperson and inventory manager at 21st Avenue Bikes (since closed). Primary customer point of contact and salesperson, responsible for receiving parts and inventory for retail and service departments. Rental department manager at Fat Tire Farm. Organized and developed processes for administration of a rental fleet of 30 high end mountain bikes. Head salesperson and inventory manager at 21st Avenue Bikes (since closed). Primary customer point of contact and salesperson, responsible for receiving parts and inventory for retail and service departments.

Business Analyst

• Jan 2014 - May 2016

Coordinated with regional and national recreation fee staff to develop and implement policy. Managed cloud based tool facilitating fee proposals for the US Forest Service Recreation Fee Program. Developed and presented training materials related to the USFS Recreation Fee Program. Point of contact for USFS point of sale system item management process on all National Forests. Coordinated with regional and national recreation fee staff to develop and implement policy. Managed cloud based tool facilitating fee proposals for the US Forest Service Recreation Fee Program. Developed and presented training materials related to the USFS Recreation Fee Program. Point of contact for USFS point of sale system item management process on all National Forests.

Business Analyst

• Feb 2013 - Feb 2014

Member of a small team that developed and implemented enterprise point of sale system for the US Forest Service. Provided virtual Ana in person support to users and communicated issues in real time to developers. Led in person hardware and software training materials to users across 25 National Forests to support implementation. Completed software quality assurance and hardware compatibility testing prior to implementation. Member of a small team that developed and implemented enterprise point of sale system for the US Forest Service. Provided virtual Ana in person support to users and communicated issues in real time to developers. Led in person hardware and software training materials to users across 25 National Forests to support implementation. Completed software quality assurance and hardware compatibility testing prior to implementation.

Archaeologist

• Nov 2009 - Feb 2013

Led the development of geospatial air quality model for USFS wilderness areas. Facilitated communication between various subject matter experts and IT professionals. Used ESRI ArcGIS software to digitize archaeological records for inclusion into the Idaho Panhandle National Forest Cultural Geodatabase. Led the development of geospatial air quality model for USFS wilderness areas. Facilitated communication between various subject matter experts and IT professionals. Used ESRI ArcGIS software to digitize archaeological records for inclusion into the Idaho Panhandle National Forest Cultural Geodatabase.

Archaeology Crew Leader

• Jun 2009 - Nov 2009

Used previous wildland firefighting experience and archaeological education to overcome environmental challenges and lead a three person crew in Death Valley National Park. Successfully assessed and surveyed hundreds of abandoned mine sites for public safety and historical preservation potential. Designed and validated a purpose built data dictionary for Trimble handheld GPS units and worked with park GIS staff, archaeology staff and administration to meet broad resource objectives. Used ESRI ArcGIS technology to design geodatabases to analyze survey results. Show less

Wildland Firefighter

• Jun 2005 - Sep 2007

Wildland fire suppression. Completed time sensitive tasks in a mission critical environment. Maintained interpersonal relationships in a stressful, high intensity, close quarters environment. Wildland fire suppression. Completed time sensitive tasks in a mission critical environment. Maintained interpersonal relationships in a stressful, high intensity, close quarters environment.