Experience

Virginia Department of General Services
• United States
• Government Administration
• 100 - 200 Employee
• Real Estate Transaction Manager

  • Oct 2021 - Present


Fidelity National Title

• United States
• Real Estate
• 700 & Above Employee

• Vice President, ACE Team Lead

  • Oct 2020 - Sep 2021

  Richmond, Virginia, United States

• AVP, Team Lead – Commercial Lender and Search Services

  • Sep 2009 - Sep 2020

  Richmond, Virginia • Manage a team of eight (8) underwriters and train new employees. • Maintain and improve relationships with senior level management at national and regional lending institutions and law firms. • Interact with multiple vendors to influence timely and satisfactory delivery of products and services. • Manage customer complaint resolution. • Research and resolve complex title underwriting issues. • Review plats and surveys while utilizing GIS Mapping software to determine… Show more • Manage a team of eight (8) underwriters and train new employees. • Maintain and improve relationships with senior level management at national and regional lending institutions and law firms. • Interact with multiple vendors to influence timely and satisfactory delivery of products and services. • Manage customer complaint resolution. • Research and resolve complex title underwriting issues. • Review plats and surveys while utilizing GIS Mapping software to determine property location and insurability. • Proposed and implemented cloud-based technology to streamline daily production and collaboration across teams. • Supervise high-volume production of title insurance products in an extremely fast-paced environment. • Collaborate with colleagues to plan and execute process enhancements to address changes in State laws and regulations governing issuance of title insurance.



LandAmerica/Fidelity National Title Group

• Closing Specialist - Commercial Lender and Search Services

  • Feb 2007 - Aug 2009

  Richmond, VA • Conducted commercial closings for complex sales involving high-value and multi-parcel transactions; interpreted varied and complex terms and contingencies. • Supervised preparation, execution, and recording of legal documents including deeds, easements, leases, agreements, and other documents related to wireless/telecom acquisition transactions. • Obtained curative information, documentation, and evidence as required for title clearance prior to and following closing of real estate… Show more • Conducted commercial closings for complex sales involving high-value and multi-parcel transactions; interpreted varied and complex terms and contingencies. • Supervised preparation, execution, and recording of legal documents including deeds, easements, leases, agreements, and other documents related to wireless/telecom acquisition transactions. • Obtained curative information, documentation, and evidence as required for title clearance prior to and following closing of real estate transactions. • Prepared escrow instructions to comply with general requirements and reconcile discrepancies between title search findings and customer guidelines. • Calculated interest, rents, and other prorated items to achieve accurate disbursements at closing. • Collaborated with attorneys, lenders, and acquisition experts to obtain and disseminate complete and accurate closing requirements and escrow instructions. Show less



LandAmerica Lawyers Title

• Real Estate
• 100 - 200 Employee

• Client Manager - Commercial Lender Services

  • Oct 2004 - Jan 2007

  Richmond, VA • Managed a high volume of orders for title insurance and expanded services. • Responsible for assembling and underwriting title commitments while coordinating with closing specialists to expedite order processing. • Obtained additional or corrective information from the appropriate party to ensure accurate and efficient order processing. • Received and responded to customer complaints and inquiries by consulting with those involved to resolve problems and expedite… Show more • Managed a high volume of orders for title insurance and expanded services. • Responsible for assembling and underwriting title commitments while coordinating with closing specialists to expedite order processing. • Obtained additional or corrective information from the appropriate party to ensure accurate and efficient order processing. • Received and responded to customer complaints and inquiries by consulting with those involved to resolve problems and expedite services. • Provided comprehensive information and superior service necessary to sustain positive business relationships. • Collaborated with executives and supervisors to improve relationships with customers and to assess customer goals and expectations. Show less