Experience

Tacit Knowledge

• Sweden
• Business Consulting and Services

• QA Engineer

  • Aug 2014 - Present

  Analyze requirements, creation and execution of test cases and results documentation in different phases (System Integration Test, Functional Verification Test, User Acceptance Test and Regression). Analyze requirements, creation and execution of test cases and results documentation in different phases (System Integration Test, Functional Verification Test, User Acceptance Test and Regression).



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Aug 2012 - Feb 2014

  Coordinate and document projects, prepare dates for deliverables and status follow ups with the project teams. Analyze requirements and test scenarios’ execution.● Reduced the consumed time in the coordination process establishing a detailed project plan to perform release coordinator activities such as deliverables dates preparation, tools configuration, knowledge transfer sessions, post-production contingency plan, among other things.● Achieved 100% of project documentation accessibility using two publishing tools available in the company speeding up the technical training processes. ● Developed implemented process documentation in a month to standardize the operational quality in the team.



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Test Analyst

  • Jan 2012 - Jul 2012

  Analyze Interactive Voice Response system requirements, create test scenarios and perform functional testing. ● Achieved test execution with 40% less of the training time for the experience on this type of testing.● Improved working environment in the commercial account applying effective communication about cultural shocks Mexico/India and balanced coexistence. ● Accelerated the testing resource acquisition process communicating the organization impact.

• Production Support Manager

  • Feb 2011 - Jan 2012

  Monitor billing systems in production for a telecom company. Coordinate support teams of multiple levels to solve problems in the established response time and maintain the service-level agreement. Follow up of production problem until closure.● Improved the integration of the different team members in the same area using an open communication and participating on taking decisions about new business opportunities.● Lead a local team to fulfill the high standards of working under pressure.

• Business Analyst

  • Oct 2008 - Jan 2011

  Analyze requirements; solve problems, testing and development support in regards of created detailed design. ● Increased the communications of the team proposing a follow up plan for the achieved agreements and to comply in time and manner. ● Coordinate integration events to contribute to a better teamwork; that helped simplifying the projects operation.

• Team Lead/Senior Tester

  • Nov 2005 - Sep 2008

  Manage testing team, creation and execution of test cases and results documentation in different phases (System Integration Test, Functional Verification Test, Application Systems Control and Auditability, User Acceptance Test and Regression). ● Coordinated a team for testing executions in all included software development phases with a 100% successfully result of the project.● Created project documentation and trained the testing project team in 40% less of the established time for training. ● Achieved the client appreciation demonstrating self-learning and self-management.