Experience

EP America, Inc

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Key Account Manager Leader, Air and Ocean USA

  • Mar 2018 - Present

  Manager of the US Key Account Manager Department Building, coaching and motivating the newly developed Key Account Manager Team, consisting of 5 employees, to provide efficient service to the key customers of the company Develop, coordinate, and enforce systems, procedures and productivity standards adopted throughout the company Maintain outstanding service by enforcing quality and customer service standards, analysing and resolving quality and customer service problems and recommending system improvements Compiling detailed analytics on account progress, goals, and forecasts for account teams and stakeholders Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met to the highest standard Supervising the account teams assigned to each key client being the key point of contact for resolution of major issues and complaints Developing and sustaining solid relationships with the key clients driving the highest revenue for the company Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals. Show less



Europartners Group

• Mexico
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Executive Customer Service

  • Oct 2016 - Mar 2018

  Sales and Customer Service for Mexican Customers Direct support to all the portfolio of the sales department manager Quoting & Bids Manage of international shipments and Mexican domestic transportation Highly sense of urgency, providing a 24/7 service when the customers need them Assist with the daily customer service that ensures a smooth operation for any import/export cargo moving worldwide Sales and Customer Service for Mexican Customers Direct support to all the portfolio of the sales department manager Quoting & Bids Manage of international shipments and Mexican domestic transportation Highly sense of urgency, providing a 24/7 service when the customers need them Assist with the daily customer service that ensures a smooth operation for any import/export cargo moving worldwide



Secretaria de Desarrollo Economico

• Mexico
• Government Administration
• 1 - 100 Employee

• Internship Trainee

  • Aug 2015 - Jun 2016

  Administrative assistance, Database construction, Public and private sector attention by phone and in person. Administrative assistance, Database construction, Public and private sector attention by phone and in person.



CONSEJO EMPRESARIAL MEXICANO DE COMERCIO EXTERIOR INVERSIÓN Y TECNOLOGIA, A.C. (COMCE)

• Consumer Services
• 1 - 100 Employee

• Internship Trainee

  • Jan 2015 - Jul 2015

  Public and private sector attention by phone and in person, Administrative assistance, Assistance in the planning of trainings, Press conferences Affiliations Public and private sector attention by phone and in person, Administrative assistance, Assistance in the planning of trainings, Press conferences Affiliations



Universidad La Salle Morelia, A.C.

• Mexico
• Higher Education
• 1 - 100 Employee

• Internship Trainee

  • Jan 2014 - Dec 2014

  Part-time job that helped me cover the hours I needed for my scholarship by providing attention to the general public over the phone and in person, control over files and documentation, and basic bank management Part-time job that helped me cover the hours I needed for my scholarship by providing attention to the general public over the phone and in person, control over files and documentation, and basic bank management