Billing Operations Manager

• Jul 2020 - Present

Office Manager

• May 2020 - Jul 2020

Operations Manager

• Jul 2016 - Apr 2020

 Directly supervise and coordinate activities of all billing and submissions of claims for insurances, appeals, patient invoices, balancing A/R, collections, and financial reports. Strengthen office with great customer service and responsible for hiring therapist and administration staff; lead trainer for all front office personal. Prepare and manage office operations including management of the call center, operations report, acquisition report, payroll, and insurance verification. Responsible for business growth in patient visits and revenue.

Office Manager / Medical Biller

• Oct 2003 - Oct 2016

 Oversaw twelve employees including physical therapist and clerical staff; managed and processed the weekly payroll to include certified payroll and personnel records for all employees; handled all immediate and administrative actions for all employees/staff; administered all draft correspondences, including emails, official company letters, memos and bid proposals. Implemented daily operations to include typing, bookkeeping, document preparation, filing, answering multi-line phones, and customer service; interviewed and trained all new employees on all clerical duties. Prepared and managed office operations including accounts pay/receivable, expense control procedures including banking and account reconciliation, cash receipts, disbursements, finance charges, billing invoicing, purchase orders, rebates and preparation of daily bank deposits; negotiated all lien settlements with attorneys.