Customer Service Agent

• Mar 2022 - Present

Order Management Specialist

• Mar 2020 - Present

- Order management (Order entry, processing, disputes and inquiries) - Responsible for proactively communicating to customers about their orders (Status, changes, item unavailability, issues with delivery, etc) via online chat, WhatsApp and phone. - Order management (Order entry, processing, disputes and inquiries) - Responsible for proactively communicating to customers about their orders (Status, changes, item unavailability, issues with delivery, etc) via online chat, WhatsApp and phone.

English Second Language Teacher

• Sep 2020 - Nov 2021

- Responsible for creating and developing lesson plans and original didactic materials for students of elementary, intermediate and advanced levels. - Use of online tools such as Zoom, Google Docs, Google Classroom and Edmodo. - Personalized English lessons for students between 16 and 50 years old. - Responsible for creating and developing lesson plans and original didactic materials for students of elementary, intermediate and advanced levels. - Use of online tools such as Zoom, Google Docs, Google Classroom and Edmodo. - Personalized English lessons for students between 16 and 50 years old.

Services Sales Registration Specialist

• Feb 2016 - Apr 2020

- In charge of managing 5 distributor and reseller accounts from the United States and Canada, maintaining constant and clear communication and preparing weekly reports to proactivly identify possible problems. - Follow-up and resolution of cases related to warranty services for North American customers. - Active cross-team work to identify root issues and troubleshoot to provide a prompt response to customers’ needs with a strong emphasis in customer satisfaction. - Use of systems and tools such as SAP, Salesforce, Qlik and Advanced Excel functions. Show less

Front Desk Receptionist

• Mar 2014 - Dec 2015

- Greeting of guests and customers with a positive and kind attitude. Face-to-face, email and phone support. - Responsible for scheduling meetings and updating the calendar and agenda. - Administrative and clerical duties (Billing, filing, record keeping, photocopying, etc) - Greeting of guests and customers with a positive and kind attitude. Face-to-face, email and phone support. - Responsible for scheduling meetings and updating the calendar and agenda. - Administrative and clerical duties (Billing, filing, record keeping, photocopying, etc)