Experience

Jonathan's Place

• United States
• Individual and Family Services
• 1 - 100 Employee

• Intern

  • Jun 2023 - Present

  Jonathan’s Place is e a safe place that provides loving homes for abused, abandoned, or neglected children, teens, and young adults. Within their mission, they have the Emergency Shelter which essentially provides residential care and specialized services to newborns and children up to 18 years old. As an intern here I have been able to encounter different situations where I am able to apply and put my skills to test. I have been able to shadow different case workers and assist them in home studies/visits. Lastly, I have also been able to attend and take different trainings with foster parents to further understand child welfare and the process of becoming a foster parent. Show less



Garland Independent School District

• United States
• Education Management
• 700 & Above Employee

• AVID Tutor

  • Aug 2021 - Aug 2023

  - Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses. - Used flashcards and other techniques to test and improve memory through practiced information retrieval. - Met with students and discussed educational goals and expectations. - Identified learning needs and implemented fun and engaging learning activities to help students advance. - Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills. - Helped students prepare for tests and exams by providing guidance, motivation, and encouragement. - Conducted group tutoring sessions to help students engage in active learning and critical thinking skills. - Provided homework assistance using specific curriculum and materials. - Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Show less



Jeng Chi Restaurant

• United States
• Restaurants
• 1 - 100 Employee

• Hostess/Cashier

  • Oct 2019 - Dec 2021

  - Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy. - Worked closely with cashiers to solve problems and handle customer concerns. - Mentored new team members on POS system operation, customer service strategies, and sales goals. - Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. - Supported servers, food runners, and bussers with keeping the dining area ready for every guest. - Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs. - Informed servers of newly seated parties for speedy service. - Took reservations and to-go orders by phone answered customer questions, and informed of accurate wait times. - Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Show less



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Retail Cashier

  • Dec 2020 - Aug 2021

  - Offer credit cards to new customers and explain to them the process of opening an account as well as inform them of the advantages they have as a cardmember - Greeted customers courteously and professionally while providing quality customer service to approximately 250 guests per day; answered questions about products and services, membership inquiries, and renewals - Preformed opening and closing procedures effectively according to store policies and procedures - Received and processed payments by cash, check, credit card, and automatic debit transactions while maintaining a balanced cash drawer - Interface with customers to identify purchasing needs and direct them to the appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction - Consistently provided friendly service to promote better customer engagement. - Assisted customers with exceptional services, account updates, and promotional options. - Checked prices for customers and processed items sold by scanning barcodes. Show less