Experience

MEC (Mayville Engineering Company, Inc.)

• United States
• Industrial Machinery Manufacturing
• 400 - 500 Employee

• Customer Service Representative

  • Sep 2011 - Present



Tab Products

• PDM/Quoting Specialist

  • Apr 2010 - May 2011

  Collect and enter all material and specifications data for manufacturing process. Determine manufacturing process and enter data. Quote pricing to representatives. Enter customer orders. Communicate with customer. Coordinate with each manufacturing process for optimum efficiency to complete product Collect and enter all material and specifications data for manufacturing process. Determine manufacturing process and enter data. Quote pricing to representatives. Enter customer orders. Communicate with customer. Coordinate with each manufacturing process for optimum efficiency to complete product



MGS Mfg. Group

• United States
• Plastics Manufacturing
• 300 - 400 Employee

• Customer Service Representative

  • Oct 2009 - Apr 2010

  Enter and maintain customer orders for national and international cusotmers. Follow priority parts and communicate with production to complete orders on time. Communicate with logistics department on international orders based on customer's demands. Conference quality control, sales and customer if non-conforming issues occured. Enter and maintain customer orders for national and international cusotmers. Follow priority parts and communicate with production to complete orders on time. Communicate with logistics department on international orders based on customer's demands. Conference quality control, sales and customer if non-conforming issues occured.



Wurth Industry North America

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2005 - May 2009

  Supervise and manage 10+ customer service reps, buyer planners and office assistant for commercial/industrial fastener and c-commodity distributor delivering vendor managed inventory programs. Hired and eliminated team members. Implemented ERP system change with transparency to the customers. (2008) Optimized profit margin per team/per customer through efficiencies and strategic purchasing methods. Developed training programs; technical fastener information, increased Excel and Word skills within teams and colleagues. Implemented newly awarded customer accounts. Assisted customer account sales representatives with quarterly data for customer presentation. Quoting improvement and focus; documentation, turn-around time, sourcing, price and follow-up. Chosen and attended weeklong company training seminar in Germany for three consecutive years. Developed procedures with office operations and warehouse to effectively and efficiently service the customer. Lead/Internal Quality Auditor 2008-2009Prepare, perform, conduct and report ISO 9002 findings. Assign and maintain internal auditor schedule. Assist and follow-up with certified auditing firm during annual audits.Customer Service Representative 2004-2005Customer Service representative in fastener distribution through vendor managed inventory program. Developed team atmosphere for complete service excellence to the customer. Quoted new items, processed orders, managed inventory bin data, incoming phone calls, maintained and monitored profit and accounting functions.



Wurth Adams Nut and Bolt

• Customer Service Supervisor

  • Jan 2004 - May 2009

  Supervise and manage 10+ customer service reps, buyer planners and office assistant for commercial/industrial fastener and c-commodity distributor delivering vendor managed inventory programs. Hired and eliminated team members. Implemented ERP system change with transparency to the customers. (2008) Optimized profit margin per team/per customer through efficiencies and strategic purchasing methods. Developed training programs; technical fastener information, increased Excel and Word skills within teams and colleagues. Implemented newly awarded customer accounts. Assisted customer account sales representatives with quarterly data for customer presentation. Quoting improvement and focus; documentation, turn-around time, sourcing, price and follow-up. Chosen and attended weeklong company training seminar in Germany for three consecutive years. Developed procedures with office operations and warehouse to effectively and efficiently service the customer.



ITW BEE LEITZKE

• Customer Service Representative

  • Jan 1996 - Jan 2004

  Provided customer service representation for fastener manufacturer. Provided excellent service to top dollar generating accounts. Tasks included; incoming phone calls, communication and management of established accounts, potential customers, technical questions, pricing and expediting. Trained colleagues on new ERP system. Mentored and trained colleagues on fastener knowledge. Developed and maintained relationship with production managers to ensure customer delivery excellence.

• Quality Control Inspector/Technician

  • Jan 1994 - Jan 1996

  Inspection, documentation and sample lot control for manufacturing areas. Inspect and test applicable fasteners. Developed hardness testing/documentation procedure for top customer. Implemented procedures to eliminate $360K in secondary processing waste.