Experience

STI College - Marikina

• Philippines
• Education Management
• 1 - 100 Employee

• Information Technology Instructor

  • Sep 2022 - Present



Accenture Inc.

• 1 - 100 Employee

• Application Support Analyst

  • May 2015 - Dec 2018

  Responsibilities:• 2nd POC whenever the 1st POC is not available in managing the team.• Monitored status of open tickets and prioritized based on severity, priority and client level to meet all SLA's.• Monitoring, maintaining and giving support to the productions operators by ensuring that system of the client is healthy and in good state. • Performing morning checks, daily validation and performs system monitoring by utilizing nagios alarms, cacti graphs and oracle grid databases for the system's operations.• Development and maintenance of all technical documentation through automation by UNIX scripting.• Proactive in identifying issues and respond quickly to minimize impact to customer by following a defined escalation procedure. Works proactively in identification of top recurring incidents and compiles trend analysis. Monitoring critical changes going in environment and provide support if any change related incident occurs.• Ensure all tickets and reports with Service Level Agreements (SLAs) were met for internal and external clients. Ex. Morning check reports, fault management, security reports, tickets and other ad-hoc requests.



Epson Precision Philippines Inc.

• Staff Engineer

  • Jul 2014 - May 2015

  Responsibilities:In-charge for LCU Packaging Parts of existing and new projector models.Evaluation of parts. (Drop Test/Vibration Test/BCT)Development of Parts with supplier. Responsibilities:In-charge for LCU Packaging Parts of existing and new projector models.Evaluation of parts. (Drop Test/Vibration Test/BCT)Development of Parts with supplier.