Experience

Tourette Association of America

• United States
• Individual and Family Services
• 1 - 100 Employee

• Program Manager

  • May 2022 - Present

  • Oversee a 900K budget funded through the Centers of Disease Control and Prevention as the Project Director in a cooperative agreement, assisting to raise awareness, advance research and provide support to individuals with Tourette Syndrome • Direct all activities under the CDC cooperative agreement, serving as the orchestrator for grant related programming to ensure successful attainment of metrics by grant year • Establish and implement administrative procedures aligned with CDC objectives, board of directors' goals, and senior management directives • Execute diverse programming, encompassing live presentations, conferences, exhibits, webinars, and online educational resources • Ensure adherence to program related activities, encompassing data collection, analysis, and reporting, to enhance program processes and impact, while ensuring the security, maintenance and communication of programs records • Review program evaluation activities, encompassing data collection, analysis, and reporting to enhance program processes and impact, while ensuring the security, maintenance and communication of programs records • Participating in shaping organizational policies related to program requirements and benefits Show less



CUNY Hostos Community College

• United States
• Higher Education
• 500 - 600 Employee

• Academic Program Coordinator

  • May 2016 - Sep 2022

  • Delivered stakeholder support in a program sponsored by the Office of the Mayor, and ensured on site management of staff, guaranteeing seamless daily operations • Provided precise and punctual metrics to showcase program performance and conducted analysis for both internal and external utilization • Executed strategic planning by researching and capitalizing on opportunities to broaden the customer base through engagement with community events and organizations • Engaged in collaborations with partner organizations and coalitions within the New York City workforce development sector • Regularly evaluated staff and student requirements, implementing necessary adaptations to enhance success rates. Additionally, contributed to the formulation of program performance recommendations for the Director. • Provided screening and conducted pre-employment interviews and additionally advanced candidates in the hiring process ultimately making hiring decisions for the organization using effective staff management skills • Wrote reports on stakeholders and maintained required paperwork to maintain accurate accounts of funds and program activities for funders • Interacted with clients to assist them in gaining insight, define goals, and planning action to achieve effective personal, social, educational or vocational development and adjustment Show less



MercyFirst

• United States
• Individual and Family Services
• 200 - 300 Employee

• Case Manager

  • Nov 2015 - May 2016

  • Collaboratively devised service plans with families and children, focusing on realism, cultural sensitivity, and meaningful support all within the Solution Based Casework (SBC) Model framework • Utilized safety and risk assessments to formulate, implement, and monitor effective safety plans • Evaluated parent progress toward service objectives through a combination of visit observations, feedback from service providers, and in-home visits • Cultivated positive relationships with both children and foster parents, ensuring the safety and well-being of children in foster homes • Employed diverse assessment techniques, including interviews, case histories, observations, and more to gather comprehensive information about individuals Show less



MJHS

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Members Operations Specialist

  • Apr 2014 - Nov 2015

  • Processed Medicaid Advantage Plus (MAP) enrollments and cancellations in a dual special needs plan. • Verified active Medicaid with the appropriate states for each corresponding individual and perform audits of members to ensure capitation to plan • Interacted extensively with nursing, retention, and other departments to communicate vital information and improved the quality of services for clients. • Troubleshoot various issues and update shared spreadsheets to ensure data accuracy and a smooth applications process. Show less



Goodwill Industries of Greater New York and Northern New Jersey

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Vocational Case Manager

  • Jun 2013 - Apr 2014

  Lead Vocational Case Manager • Conducted job development and retention support services • Provided orientation and on the job technical training to all new Case Managers • Developed individual service plans based on participant input, skills, interests and needs • Maintained manual and computerized participant records, completed required documentation with timeliness and accuracy • Provided orientation to new program participants • Provided daily, weekly, and as needed performance analysis of the assigned case load to leadership • Assisted participants with researching and accessing needed services including additional job training, educational supports, housing, medical services and other support services as needed • Assisted participants in achieving their goals and provided intervention as needed. Academy Case Manager • Successfully assisted over 200 high priority clients with enrollment into the program and supported their smooth transition into the workforce. • Managed a high risk and crisis driven caseload, with constant regard to limited time constraints • Counseled participants on their marketability and helped them to overcome low literacy or language barriers. • Supervised interns and guided them in completing projects and creating distinct goals for themselves and the company. Show less