Experience

Brandkings Digital Agency

• Kenya
• Advertising Services
• 1 - 100 Employee

• Information Technology Consultant

  • Nov 2020 - Present

  - Analyzing a company's IT system and infrastructure. - Diagnosing IT system problems, inefficiencies, and weaknesses. - Planning a timeline for completion of projects. - Understanding a client's business needs. - Implementing a technological solution to meet business needs. - Analyzing and determining security threats. - Providing advice on technology best practices. - Analyzing a company's IT system and infrastructure. - Diagnosing IT system problems, inefficiencies, and weaknesses. - Planning a timeline for completion of projects. - Understanding a client's business needs. - Implementing a technological solution to meet business needs. - Analyzing and determining security threats. - Providing advice on technology best practices.



ZUMI

• Kenya
• Retail
• 1 - 100 Employee

• Operations Excellence Lead

  • Apr 2022 - Dec 2022

  - Monitoring queues from the time of order to delivery by ensuring SLAs are maintained and assign tasks to appropriate stakeholders for issue resolution. - Ensuring associated tasks have proper follow-up once incident is resolved - Facilitate resource allocation based on work load - Preparing daily reports on Incidents/Change/Problem tasks and SLA status - Preparing summary report on all Major incidents occurring on shift - Work with the different teams in the company to align with processes and create a work flow of any new projects - Create SOPs for different processes required for the company and share with the different teams for approval - When new projects come, work with the project team in creating the process flow, identify possible gaps and come with solution and also take part in the training process. Show less



Jumia Kenya

• Kenya
• Technology, Information and Internet
• 700 & Above Employee

• Operational Excellence Manager - Queue Management

  • Sep 2020 - Mar 2022

  - Monitoring queues from the time of order to delivery by ensuring SLAs are maintained and assign tasks to appropriate stakeholders for issue resolution.- Ensuring associated tasks have proper follow-up once incident is resolved- Facilitate resource allocation based on work load- Preparing daily reports on Incidents/Change/Problem tasks and SLA status- Preparing summary report on all Major incidents occurring on shift

• Operational Excellence Associate

  • Jul 2019 - Sep 2020

  - Assist in Monitoring Queues from the order date to the date of delivery.- Assist in Preparing reports and follow ups with different stakeholders.



KRA(KENYA REVENUE AUTHORITY)

• Kenya
• Financial Services
• 700 & Above Employee

• ICT Officer

  • Jan 2018 - May 2018

  - To ensure that the technical support service is delivered in a professional manner. - That communication with and advice given to our customers is maintained and developed. - To ensure that the technical support service is delivered in a professional manner. - That communication with and advice given to our customers is maintained and developed.