Experience

TrueBlue Inc.

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2012 - Present



TrueBlueInclusion+

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Customer Service Specialist

  • Jan 2012 - Present

  Work with NSD (National Sales Directors) primarily located on the east coast states and responsible for account maintenance and invoicing on national and corporate accounts Provide support to sales reps in opening new accounts and upgrading existing service, discussing rates, complaints if any, and logging service failures in CRM Effectively communicate activities between Branches and clients and ensure all criteria and customers have been met including how to interact with customer’s and contract and service agreements Maintain customer’s invoicing/records, including processing payments for National Account customers and update client information Send out weekly reporting to customers which includes, estimated spend, customer billed hours, and weekly aging reports Provide information to National Sales Directors, regarding rates, pricing National Account status updates, and initiate account implementation call Provide rate quotes to National Sales Directors, to potential clients and discuss pricing strategies Build new account in system, set up payment terms, GM%, and billing preferences Coordinate clients staffing needs with the surrounding branches Responds to employees and customers regarding account servicing standards Show less



Trinity Glass International

• Customer Service Representative

  • Jan 2008 - Jan 2012

  Provided phone support for a multi line phone system Consistently met company set goals for answering customer calls with first call resolution in mindLog call notes, lookup tracking and product information in CRM programConsistent daily use of Oracle program Use of Chat Live program, and provided customer support to customers via web support systemAudit orders placed to vendors and checked quality and accuracy.

• Shipping Lead

  • Jan 2005 - Jan 2008

  Provided Supervision and Lead support to 4-6 employees within the Shipping DepartmentConstantly ensured the timely release of all orders being shipped to customersProvided quality assurance support by systematically auditing all orders being placed and attached corresponding purchase order requests Provided shipping solutions of products for both National and International customers

• Shipping Clerk

  • Jan 2002 - Jan 2005

  Processed the selection and packing of all orders placed by customersProvided quality assurance to orders being placed by customers and ensured accuracy and quality of items selectedPackaged all orders prior to delivery