Experience

Isla Bella Beach Resort

• United States
• Hospitality
• 1 - 100 Employee

• Regional Director Of Rooms

  • Aug 2022 - Present

• Director Of Rooms

  • Sep 2021 - Aug 2022

• Director of Housekeeping and Laundry

  • Apr 2021 - Sep 2021



Cheeca Lodge & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Executive Housekeeper

  • May 2019 - Apr 2021

  Trained, led, and supervised 70+ members to success and accomplish resort goals Conducted and oversaw all purchasing/ invoicing and payroll for department with respect to budget and forecasted occupancy levels Motivate and maintain morale of department to ensure satisfaction of 70+ team members and positive working environment: overall associate opinion satisfaction survey of 99% Trained, led, and supervised 70+ members to success and accomplish resort goals Conducted and oversaw all purchasing/ invoicing and payroll for department with respect to budget and forecasted occupancy levels Motivate and maintain morale of department to ensure satisfaction of 70+ team members and positive working environment: overall associate opinion satisfaction survey of 99%



Coco Plum Realtors

• United States
• Real Estate
• 1 - 100 Employee

• General Manager

  • May 2018 - May 2019

  Ensured overall profitability by managing and creating new revenue generating strategies Hired, trained and developed staff Responsible for owner relations Ensured overall profitability by managing and creating new revenue generating strategies Hired, trained and developed staff Responsible for owner relations



The Reach Key West, Curio Collection by Hilton

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Housekeeping

  • Apr 2017 - May 2018

  Ensure cleanliness standards exceeded goals Responsible for ensuring productivity and labor were in line with current budget Ensure GOP increases year over year Ensure cleanliness standards exceeded goals Responsible for ensuring productivity and labor were in line with current budget Ensure GOP increases year over year



Conrad Fort Lauderdale Beach

• United States
• Hospitality
• 1 - 100 Employee

• Task Force- Director of Housekeeping

  • Oct 2017 - Oct 2017

  Assisted the housekeeping department to prepare for opening Assisted the housekeeping department to prepare for opening



Waldorf Astoria Beverly Hills

• United States
• Hospitality
• 100 - 200 Employee

• Task Force- Director of Housekeeping

  • Jun 2017 - Jun 2017

  Assisted the housekeeping department to prepare for opening Assisted the housekeeping department to prepare for opening



Hawks Cay Resort

• United States
• Hospitality
• 100 - 200 Employee

• Housekeeping Manager

  • Jun 2014 - Apr 2017

  Responsible for managing over 100+ associates on a daily basis Ensure all room attendants upheld cleanliness standards Ensure CPOR is in line with current budget Responsible for managing over 100+ associates on a daily basis Ensure all room attendants upheld cleanliness standards Ensure CPOR is in line with current budget



The Westin Savannah Harbor Golf Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Housekeeping Manager

  • Jul 2012 - Jun 2014

  Provide leadership, training, coaching and counseling to all housekeeping associates Provide assistance to any guest inquiries or requests Manager of the year 2013 Provide leadership, training, coaching and counseling to all housekeeping associates Provide assistance to any guest inquiries or requests Manager of the year 2013



the Nines, a Luxury Collection Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Front Office

  • Jan 2009 - Jul 2012

  Recruited, hired, trained, and retained associates for all supervised departments. Create monthly training to foster development and growth. Monitor guest satisfaction processes, and respond to guest concerns, and inquiries. Hotel manager of the quarter 2011 and Manager of the year 2011 Recruited, hired, trained, and retained associates for all supervised departments. Create monthly training to foster development and growth. Monitor guest satisfaction processes, and respond to guest concerns, and inquiries. Hotel manager of the quarter 2011 and Manager of the year 2011



The Westin Portland

• Portland, Oregon Area

• Front Office Manager

  • Jan 2007 - Jan 2009

  Monitor guest satisfaction platform to ensure standards were being upheld Recruited, hired and trained new associates Monitor guest satisfaction platform to ensure standards were being upheld Recruited, hired and trained new associates



The Westin Bellevue

• Hospitality
• 1 - 100 Employee

• Room Service Supervisor

  • Jan 2005 - Jan 2007

  Created and maintained goals for increasing cost of average ticket Responsible for ongoing training and execution of F&B upsell program Created and maintained goals for increasing cost of average ticket Responsible for ongoing training and execution of F&B upsell program



HOME DEPOT U.S.A., INC.

• United States
• Retail Office Equipment
• 500 - 600 Employee

• Head Cashier

  • Mar 2004 - Jan 2007

  Supervised approximately 20 associates Built relationships with vendors Assisted customers in resolving issues and complaints Supervised approximately 20 associates Built relationships with vendors Assisted customers in resolving issues and complaints