Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Knowledge Management Assistant

  • Jul 2022 - Present

• HR Quality Assurance Specialist

  • Apr 2022 - Jul 2022

• HR Administration Coordinator

  • Jun 2019 - Apr 2022

  •Responsible for administering the HRA queue within my team•Responsible for completing a daily list of AskHR cases, related to, but not limited to, personal information changes, base rate changes, transfers, and other position changes•Supporting business partners across the company to resolve escalated situations•Partnering internally with Benefits and Compensation business partners to process employee data changes •Leading the cross training of colleagues from other teams to assist our team with AskHR inquiries•Supported the business with company reorganizations Show less

• Colleague Support Center Agent

  • Sep 2018 - Jun 2019

  •Responsible for answering inbound calls, self-service cases, and chats from colleagues regarding general HR inquiries•Provided excellent customer service and timely resolutions while utilizing HR policies and procedures•Assisted with leading the introduction and launch of a new benefits team to the contact center

• Sales Supervisor

  • May 2018 - Sep 2018

  •Responsible for driving and meeting store metrics for the Ready to Wear department•Coached colleagues on individual performance as well as teamwork collaboration•Assisted colleagues when obstacles and concerns arose by making ethical decisions and by partnering with the proper business partners

• Sales Floor Lead

  • Sep 2017 - Apr 2018

  •Practiced basic leadership skills by encouraging colleagues to meet loyalty and sales goals as well as provide excellent customer service •Assisted with store functions by running daily store reports and assisting with scheduling and staffing for total store



Macy's

• HR Administration Coordinator