Brenda Garner

Director of Client Services at Garner Properties & Management, LLC
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Location
US

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Lamont Hill , CFM, CPMM

Brenda Garner is an experienced leader in organizational training and has demonstrated the ability identify training needs assessments and develop measurable programs to align teams within company goals. I personally had the pleasure of working with Brenda during the opening of the MGM Grand Detroit Casino Hotel Resort in 2007. Her efforts were instrumental in preparing the Hotel Division as well the Environmental Services operation of 300+ employees in providing high levels of service to property guests during the opening and beyond. It was a pleasure working with Brenda as a colleague for 3 years and I would welcome her expertise in the future if the opportunity presented itself.

Claire Kona

I worked with Brenda at MGM Grand Detroit. I oversaw the managment of the Spa and our goal was to achieve a 4 star rating from Forbes Travel Guide. Under her training direction, we acheived the rating each year since the opening of the Spa. She is clear on the vision and is able to motivate the staff to practice the service standards until they become fluent. I highly recommend Brenda and hope to have to opportunity to work with her again.

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Credentials

  • CPLP Prepration Course
    American Society for Training & Development
  • Getting Started, New Team Leaders
    Ritz Carlton Hotel Company LLC
  • Human Performance Improvement Basics
    American Society for Training & Development
  • Quality Analyst, R2
    Ritz Carlton Hotel Company LLC
  • Quality Improvement Associate
    American Society for Quality
  • Staff Interview Analyst
    Ritz Carlton Hotel Company LLC
  • Teams for Success
    Oriel in Partnership with Ritz Carlton Hotel Company LLC
  • The Art of Facilitation
    Ritz Carlton Hotel Company, LLC
  • Train the Trainer
    Freeman Group

Experience

Education

  • Grand Valley State University
    B.S., Hospitality & Tourism Management
    1985 - 1989

Community

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