Experience

Mesa Community College

• Mesa, Arizona, United States

• Enrollment Specialist

  • Dec 2016 - Present

  Interpret & respond to student inquiries. Gather information from students to understand & & evaluate individual circumstances; interpret policies & procedures to determine the best course of action. Apply federal, state, local & institutional laws, regulations & policies. Performs all functions within compliance with the above restrictions as well as within FERPA compliance (Family Educational Rights & Privacy Act). Assist students in navigating through the fafsa.gov website & National Student Loan Data System (NSLDS), including filling in FAFSA applications Answer & interpret FAFSA application via ISIR. Respond to inquiries for Financial aid status. Provides computer navigation support to students utilizing the Student Information System (SIS), Maricopa.edu, mesacc.edu, & Canvas Investigate & resolve discrepancies that relate to the student’s financial accounts. Enters & maintains student-related information in a variety of customer/student management software tools & other related systems; including but not limited to Maricopa Community Colleges’ Student Information System (SIS) & Customer Relationship Management (CRM) system; processes electronic forms & related documents Usage of Google suite for emails, communication w/coworkers through google chat, creating google word documents, viewing, & inputting data through google sheets. Regularly participates in annual refresher training, departmental training, & all m&atory annual training required by MCCCD & Human Resources Cranium Cafe Chat Software: Provide service to students via chat messaging & over the phone as needed with the Contact Center Involved in Residency Committee. Responsible for reviewing Ind/Dep domicile affidavits (via Dynamic Forms) & applying residency policies & procedures to determine a decision Member of the onboarding training committee for new employees. Provide one on one training, monitor, & give feedback Create spreadsheets to analyze data & communicate results to the supervisor Show less



TEMPE SISTER CITY CORPORATION -Oktoberfest

• Tempe, Arizona, United States

• Assistant Coordinator

  • Oct 2013 - Oct 2017

  Communicate closely with the coordinator, recruit, and manage a group of 25 volunteers for the annual celebration. Monitor food inventory, report to the coordinator, and restock as needed. Organize safe storage of food and maintain a sanitary area. Clean, pack, and organize equipment as instructed by the food coordinator. Communicate closely with the coordinator, recruit, and manage a group of 25 volunteers for the annual celebration. Monitor food inventory, report to the coordinator, and restock as needed. Organize safe storage of food and maintain a sanitary area. Clean, pack, and organize equipment as instructed by the food coordinator.



P.F. Chang's China Bistro Inc.

• Mesa, Arizona, United States

• Carry Out/Host

  • Apr 2014 - Jul 2017

  Carry out duties: Communicate directly with the customer to provide the best service by using knowledge of cuisine and consult with staff and management. Use a tablet to operate and correctly inputs take-out orders. Host duties: Welcome and engage with guests, assist guests with questions, and reservation needs. Utilizes computer software to coordinate seating for reservations and walk-ins. Answer telephone calls and provide needed information for guests. Order and make arrangements for equipment maintenance. Show less



DSW Designer Shoe Warehouse

• Tempe, Arizona, United States

• Salesperson

  • Dec 2014 - Jun 2015

  Customer Service and Engagement - Greets every customer in the store with a helpful and friendly attitude, reading customer cues to match service level to their expectations. Explain the DSW Rewards program and its benefits, answer questions about merchandise for the customers, and directs customers to appropriate merchandise within the store. Store Operations - Maintains a clean and organized store according to DSW standards. Places merchandise on the sales floor per DSW standards completes markdowns, maintains clearance area stand Show less