Experience

The Reserves Network (formerly Resource Staffing)

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Member Services

  • Apr 2016 - Present



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jun 2015 - Mar 2016

  Bilingual customer service representative and ceritified in technical support. Help customers with billing inquiries , upselling, and troubleshooting technical issues . Scheduling technician visits when applicable, tracking return authorizations and creating orders as well as taking payments. Assisting in customer retentions, and transferring when unable to save customers to correct department. Ensuring a one call resolution, by taking care of all needs and providing self service options to customers at the time of service. Show less



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Upscale Security Officer

  • Mar 2010 - Jun 2015

  Greet all employees, contractors, vendors, and visitors upon entering and exiting premises. Answer and transfer calls when necessary. Check company emails and correspond appropriately. Note all packages in database, as well as log in all visitors. Issue badges to employees, visitors, or contractors. Issue and log all vehicles, tielines, laptops, and sound systems. Conduct building and property inspections as needed. Direct visitors and clients by giving directions where to go and where to park. Monitor closed circuit cameras for any suspicious activities. Complete daily logs and reports using Windows, Exel, and Microsoft. Show less



Interactive Response Technologies, (IRT)

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Aug 2009 - Sep 2009

  Provided customer service to inbound customer's whom called the call center for help regarding their cell phone insurance. Calls answered were all completed in a timely, accurate, and respectful mamner; keeping the customers information confidential as well as ensuring great customer satisfaction. Completed data entry simultaneously while on the call; using company approved websites and programs to fulfill orders, take payments, and track orders. Provided customer service to inbound customer's whom called the call center for help regarding their cell phone insurance. Calls answered were all completed in a timely, accurate, and respectful mamner; keeping the customers information confidential as well as ensuring great customer satisfaction. Completed data entry simultaneously while on the call; using company approved websites and programs to fulfill orders, take payments, and track orders.



Zamic Corporation

• Houston Area, Texas

• Receptionist

  • Oct 2008 - May 2009

  Performed various tasks simultaneously, including data entry, answering multiple phone lines, filing numerically and alphabetically. Filled orders by mail, email, and calls by pulling products, weighing and posting packaging to send outbound USPS. Maintained a clean and welcoming atmosphere for customers and clientele. Performed various tasks simultaneously, including data entry, answering multiple phone lines, filing numerically and alphabetically. Filled orders by mail, email, and calls by pulling products, weighing and posting packaging to send outbound USPS. Maintained a clean and welcoming atmosphere for customers and clientele.



Texas Carpenters and Millwrights Apprenticeship School

• Maintenance

  • Mar 2006 - Oct 2006

  Relocated scaffolding, furniture, and other heavy material with forklift. Refinished walls by painting, stripped and waxed floors, and sanded down cabinets for painting. Performed janitorial duties, and ran errands for management. Relocated scaffolding, furniture, and other heavy material with forklift. Refinished walls by painting, stripped and waxed floors, and sanded down cabinets for painting. Performed janitorial duties, and ran errands for management.



Industrial Security Services Corporation

• Security and Investigations
• 1 - 100 Employee

• Security Officer

  • Nov 2001 - Feb 2006

  Provided surveillance of companies property and personnel. Actively patrolled premises by foot and automobile. Wieghed cargo trucks tare wights and gross wieghts, and provided drivers with tickets. Insrtucted new visitors with emergency procedures which included paperwork and short films for visitors to watch. Conducted approved searches of personnel personal belongings, and also of all vehicles entering and exiting premises. Verified identification of visitors into property by checking all ID's; including passports for those that arrived by barges to the docking areas. Communicated by short wave radio frequencies, email, and phone land lines. Show less



Zachry Corporation

• Janitor

  • Nov 2000 - 2001

  General housekeeping duties. General housekeeping duties.