General Manager People and Culture (acting)

• Feb 2021 - Present

Manager Leadership and Capability

• Jul 2018 - Present

Leader Development & Engagement Specialist

• Jun 2014 - Present

Leadership Development Specialist

• Aug 2013 - Jun 2014

At Serco Sodexo Defence Services, my role is in Leadership Development and focuses on a number of key organisational development initiatives: - Design and development of management and leadership programs to increase the capabilities of business leaders - ‘Manage Myself, Lead Others’ Program for Senior Managers of SSDS – a self-awareness leadership program that focuses on workplace behaviours and motivators - Senior Manager Coaching Program – coaching individual and management groups to set goals that align to the expected leadership behaviours and promote change management within their teams - Management Essentials Program - support new managers in the business and build their leadership capabilities when transitioning from employee to manager - Annual Achievement & Development Plans - lead the consultation process with the Executive Leadership Group to review and implement changes to the Annual Performance & Development / Salary Review framework and encompass a supportive culture that promotes the development of all team members - Induction & On-boarding Program – induction program for all new team members using a blended learning approach and ensure relevancy to all service lines and regions within the business

Learning and Development Specialist

• Dec 2008 - Aug 2013

During my time at Oaks Hotels & Resorts, my main focus was in designing and delivering key organisational development programs that met the business needs. These programs aligned to business strategies and improved the overall performance of targeted groups within the organisation. This led to a key focus of organisational development and change projects. I was appointed as the lead consultant in the organisational structure of the revenue centre for a parent hotel company (Minor International) and sent on assignment to Bangkok, Thailand for this project. Stemming from this I played a pivotal role in the amalgamation of two national revenue centres in Australia. Additionaly, I designed, implemented and facilitated key programs: - Leadership Development Program – targeting middle management to provide key leadership capabilities and skills - Fast Track Hotel Manager Program – an 8 week intensive course that included one-on-one coaching and mentoring - Customer Service & Induction Program – designed to educate and induct and new employees to the business and ensure customer excellence - Central Revenue Induction Program – induct and educate new employees in the sales strategies and techniques to promote customer service and improve overall revenue

Lecturer - Hospitality and Catering

• Jun 2007 - 2009

Train to Gain (National Vocational Qualification) - National skills service that supports employers of all sizes and targeted community groups to improve the skills of employees as a route to improving business performance. - Provided advice to businesses with an impartial and independent approach to match any training needs identified - Training needs analysis for working with different community stakeholders and relevant training authorities - Implemented Workplace Training and Assessment in leading London hotels, restaurants and catering establishments Lectured, conducted class tutorials, provided support on an ongoing basis to assess and train staff in: Research, prepared and presented lectures on the following - BTEC [British Technician & Education Council] Post Graduate Diploma in Culinary Arts and Kitchen Management [Level 3] International students – including Food and Kitchen Safety (50+ students) - NVQ Level 1 in Food Preparation and Cooking [Professional Cookery] - 14-16 BTEC Introductory Certificate in Hospitality, Travel and Tourism - Key Skills [Communications, Application of Numbers (Numeracy) , IT] – coordinated Key Skills for whole Catering department (approximately 150 students)

Head Of Sub School

• Jan 2003 - Dec 2006

Head of Sub-School (HOSS) - Responsible for the overall management of up to 120 Year 12 students including suspension recommendations and student administration - Supported students in their preparation to transition from school to higher / tertiary education - Engaged with key stakeholders from tertiary institutions and provided guidance on career pathways Senior Hospitality Vocational Education Coordinator and Teacher [Certificate II in Hospitality] - Development of training units including lesson preparation and resources Classroom Teacher in Business Faculty [Tourism] and Health and Physical Education Senior schooling First Aid and CPR training - Implemented “Strive to Survive” program for school leavers Coordinated and supervised school netball team tour to Fiji