Accountant II

• Oct 2019 - Present

Reconcile benefit deductions to monthly vendor invoicesPerform benefit audits to ensure accuracy of HRIS systemAssist with FSA/HSA managementReconcile FSA/HSA contributions to ensure the funds make it to employees’ accountsResponsible for billing and payments of members on FMLA/Non-FMLA Unpaid LeaveCollaborate with Payroll to ensure vendor payments are accepted and sent to providersPerform FRS (Florida Retirement System) DROP calculations as indicated by Payroll into HRIS systemPerform Journal entriesEnsure benefit enrollment are entered into the HRIS system for our LegalShield and Nationwide benefit enrollmentsCollaborate with the Banking office to ensure that benefit payments received are properly accounted for in the general ledger.Participate in Open Enrollment activities such as data entry, audits, review program guides, and testing.Assist with compliance and audit requests

Manager, Student Accounts and Systems

• Mar 2016 - May 2019

Manage and support the student accounts team across three healthcare institutions Supervise, motivate and train staff; prepare performance appraisals and training materialsOversee tuition billing & payments, collections reporting/write-offs, 1098-T tax forms, and loan disbursementsManage Student Information Systems (Jenzabar, Banner, Salesforce, TouchNet, CashNet) used to perform essential functions of the institutionsServe as subject matter expert for Student Accounts and work with systems analysts to develop process improvements Act as administrator for student health insurance through Aetna Student Health and On Call Evacuation Coverage; participate in annual negotiations of insurance rate and work with vendors to ensure optimal services and coverageOversee posting of all federal and private loan disbursements ($400M), and credit card, check, ACH, and wire payments (over $75M) to students’ AR records; adhere to regulatory timelines with regards to credit balance payments to students (refunds), escheatment, student attrition, and other Title IV and SOX auditing requirementsOversee all university collections issues and ensure that processes are followed for write-offs, turnover to collections, etc.; closely monitor AR balances and delinquencies to ensure collectability of accounts and revenuePartner with internal and external entities to report tuition, seat deposit collections & cancellations, scholarships & waivers, and regulatory submissions to upper leadership, auditors, accreditation bodies, and compliance officePerform 90/10 and 85/15 revenue calculations monthly for publication in the Adtalem Global Education 10K disclosure, and distribution to various stakeholders including the president, COO, deans, and Regulatory AffairsPartner with institutions to develop and implement policies; manage student handbook, student catalog, and website as it relates to student accounts policies and procedures Manage an institutional loan portfolio of over $15M

Quality Assurance Analyst III

• May 2014 - Mar 2016

Reviewed student accounts, files, reconciliations, and projects related to the administration of the Title IV programsProvided constructive feedback & proposed colleague training plans based on conducted observations; documented observations and recommendations and provided analysis of the information to management Performed full review of “Return to Title IV” for withdrawn students for all institutionsSampled and reviewed processes on a monthly and quarterly basis to ensure accuracy with regard to Title IV programs (i.e. National Student Clearinghouse enrollment information, awarding procedures, student eligibility, scholarships and resources, outstanding debt, Veteran Affairs benefits, collections, etc.)Performed 90/10 Revenue Calculations for all institutionsCollaborated with internal/external audit teams on audit process, outcomes, and potential improvements

Quality Assurance Analyst/Salesforce Administrator

• Nov 2011 - Apr 2014

Daily administration and support of Salesforce databaseincluding but not limited to managing multiple user setup, profilesand roles, customization of objects, fields, record types, pagelayouts and validations. Working with management, strategic planning & analysis staff andend-users to create and manage complex workflow rules. Develop and create customized reports and dashboards. Keeping abreast of new Salesforce features and functionality andproviding recommendations for process improvements. Provide application users with technical support. Manage operational requests and troubleshoot issues, working with diverse user groups Manage instance to ensure data integrity

Student Finance Systems Coordinator

• Oct 2009 - Nov 2011

Imported and exporteddaily files to CPS and COD via Edconnect. Processed and organized weekly reports for the Student Finance counselors to maximize productivity. Follow up, tracking, and resolution of IT tickets submitted on behalf of Student Finance. Performed testing for financial aid for any banner upgrades and/or patches. Set up and completed the Banner Aid Year Rollover process for Student Finance. Designed, tested, implemented, and maintained the Student Finance UC4 process flows. Assisted the Director or Associate Director of Student Finance with any projects. Assisted with Direct Loan Reconciliation. Set-up and managed rules for Banner processes and Cosmos reporting for Student Finance module. Assisted in the development of the policy and procedure manual for the Financial Aid area. Completed other projects and duties as assigned.

Financial Aid Counselor

• Feb 2005 - Sep 2009

Counseled students on all matters of financial aid and related matters while providing excellent customer service. Assisted students with the completion of financial aid applications and other supporting documents perspective and new and continuing students. Analyzed financial need for students and determine need for alternative sources of aid. Generated reports and collected information to provide initial and complete financial support. Follow-up on all items preventing or delaying the awarding of disbursement of financial aid. Including contact with internal and external departments. Assisted with financial aid projects and assignments as required.

Financial Aid Assistant

• Feb 2004 - Feb 2005