Experience

Hawaiiana Management Company

• Financial Services
• 100 - 200 Employee

• Management Executive

  • Apr 2018 - Present

  Responsible for the management and support of community associations (HOAs & Condo Associations), including, but not limited to: daily operations, regular interaction with and support of Board of Directors, members, homeowners, vendors, board meeting and association annual meeting attendance, budget preparation, and overall community business management. Assisting Board of Directors and the Association in every aspect of its operation, with Resident Managers, Site Managers, Maintenance Managers, and other on-site staff. Lead and assist in areas of association operations by experience, work load, management contract, and professional drive. Essential Duties to include: General Administration Maintenance of Common Areas - overseeing all aspects of maintenance on behalf of the Board Provision of Common Services – based on the Association’s governing documents; management contract; budget; and Board of Directors Internal Communications Financial Management Procurement of Insurance and Loans – with Board review and approval Preparation of Tax Return and Other Reports - ensuring that the Board seeks and obtains insight and feedback from qualified, respected professionals within the Association Management industry including: CPAs, Attorneys, Reserve specialists, Landscape architects, Engineers, etc. Assist the Board on Policy Matters Environmental Standards



HICKAM COMMUNITIES LLC

• United States
• Real Estate
• 1 - 100 Employee

• Maintenance Operations Analyst

  • Oct 2015 - Apr 2018

  Work directly with the Director of Maintenance, Maintenance Manager, COM Manager, and Service Managers to ensure maintenance standards are achieved and sustained for all functions within the maintenance operation. Assist with monitoring and analysis of budgets and productivity of the maintenance operation. Responsibilities to include: Ensure new and revised maintenance policies and information is implemented when received. Review daily, weekly, and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensures solutions are implemented by appropriate staff. Review reports for accuracy, trend, and ensure project goals are being met. Monitor data integrity through various methods and assist staff with corrections as well as identify steps to avoid future errors. Manage subcontracted work completion and assist with quality control. Manage project vehicle fleet including maintenance, assignment, fuel usage and replacement. Manage CRR database and GIS system Assist with workload forecasting for Service, COM, and Logistics purposes. Manage Maintenance payroll process in coordination with the HR Coordinator to ensure accuracy and timeliness. Assist PM staff and DOM with preparation of reports for project reviews, for military partners, and as requested by local or corporate management. Communicate daily with Maintenance Department Managers (COM, Service, Dispatch, and Warehouse) to ensure appropriate goals and targets are met.



Servicemaster

• Construction
• 1 - 100 Employee

• Project Manager

  • Oct 2011 - Oct 2015

  Plan, budget, oversee and document all aspects of flood, mold, and fire mitigation, restoration, and / or construction project. Work closely with insurance agents and claims adjusters, property and building managers, and / or home and unit owners to make sure that the scope and direction of each project is on schedule, as well as other departments for support. Plan, budget, oversee and document all aspects of flood, mold, and fire mitigation, restoration, and / or construction project. Work closely with insurance agents and claims adjusters, property and building managers, and / or home and unit owners to make sure that the scope and direction of each project is on schedule, as well as other departments for support.



Bank of Hawaii

• United States
• Banking
• 700 & Above Employee

• Consumer Banking Representative

  • Feb 2005 - Apr 2010

  Lead the overall branch client experience. Provide exceptional customer service, managing flow of activity throughout the branch, assessing and fulfilling client needs, handling and resolving complaints and concerns generated from customers, and escalating unfulfilled client concerns to the appropriate branch or department. Identify customer needs, maintain extensive knowledge of products and services, cross-sell, open new accounts, call on prospects, and perform teleconsulting. Actively sell financial products and services making referrals as appropriate. Interview, process applications, and close all consumer credit products. Responsible for coordinating calling efforts, managing referrals, sales tracking, and prospecting to achieve personal sales goals and contribute to the overall team goals. Maintain close contact with customers and prospects, make appreciation calls and actively involved in the promotion and marketing of the Bank and its products and services. Responsible for keeping informed of current bank policies, procedures, federal laws and regulations (including those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act), as well as maintains strong knowledge of all new products, programs and sales promotions. Train new employees on operational procedures.



Marble Group

• Honolulu, Hawaii, United States

• Office and Sales Manager

  • Jun 2003 - Feb 2005

  Ensure operations run smoothly by doing everything from handling phone calls, sending emails, overseeing supplies, juggling schedules, and making sure to keep the company and its people productive. Hire and motivate high-performing sales teams, and lead them to generate leads, hit or exceed revenue forecasts, and ultimately meet customer needs. Building relationships and closing deals. Ensure operations run smoothly by doing everything from handling phone calls, sending emails, overseeing supplies, juggling schedules, and making sure to keep the company and its people productive. Hire and motivate high-performing sales teams, and lead them to generate leads, hit or exceed revenue forecasts, and ultimately meet customer needs. Building relationships and closing deals.