Service Advisor

• Feb 2018 - Present

Customer Service Representative

• Nov 2017 - Present

Service Advisor

• Jan 2017 - Present

Some of my everyday daily duties are: -Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. -Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. -Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. -Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. -Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. -Maintains automotive records by recording problems and corrective actions planned. -Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. -Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

Inspector

• Aug 2015 - Dec 2016

Conduct assessment of vehicle condition upon receipt noting any damage or repair required for frame, paint, engine, AC/heater operation, radio, navigation system, tires, etc. Prepare support documentation related to vehicle condition including vehicle identification data, condition description; repair costs estimates, photographs, etc. Maintain current knowledge of applicable labor rates, parts charges and manufacturer's updates; adhere to work instructions/procedures regarding inspections/documentation Conduct courtesy walk around inspections Follow all applicable safety and health related procedures May be required to locate, start and move vehicles as directed Perform other job related duties as directed by supervisor Show less

Volvo Technician

• Apr 2014 - Aug 2015

• Examined work orders and discussed work with manager • Performed regular vehicle maintenance tasks; oil changes, lubrications and tune ups • Tested parts and associated systems to make sure that they are working accurately • Identified mechanical problems of cars manually or by means of computerized diagnostic tools • Replaced damaged parts of vehicle • Repaired different parts of automotive systems • Adjusted repaired systems to predefined specifications • Informed clients on work performed, overall condition of vehicle and future repair requirements • Followed checklists to make sure that all critical parts are inspected Show less

Administrative Assistant

• Dec 2012 - May 2013

Excellent customer service skills Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices Coordinating between departments and operating units in resolving day-to-day administrative and operational problems Scheduling and coordinating meetings, interviews, events and other similar activities Sending out and receiving mail and packages Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) Data entry using 10-key keypad Sending faxes Managing files Address resident concerns in accordance with company policies Performing multifaceted general office support Sending and receiving forms for the company Answering the phone All day-to-day operation matters Show less

Supervisor, Engineer EN2

• Sep 2007 - Sep 2012

aligning fuel, water and air piping systems and controlling operation of diesel engines used for ship and small craft propulsion, and to generate electrical power; cleaning, lubricating, adjusting, testing and performing other preventive maintenance on diesel engines, reduction gears, air compressors, hydraulic or pneumatic clutches, steering engines and controllable-pitch propeller systems; operating and maintaining desalinization plants used to make fresh water from sea water; operating and servicing refrigeration plants and air conditioning systems; repairing or replacing valves, pumps, compressors, heat exchangers and control devices used with diesel engines and gas turbines; making entries into and analyze machinery operating records and reports. Show less