Experience

Programs for Parents, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Eligibility Specialist

  • Apr 2017 - Present

  ▪ Assign parents and families with Child Care Subsidy for their children to attend school. ▪ Render adequate customer service skills to families affiliated with the program. ▪ Input data into the data entry system alongside filing, faxing, formatting letters, answering incoming phone calls, emailing, and making copies. ▪ Coordinate sensitive documents that are obliged to regulate a family’s eligibility that decides their qualifications for state regulation subsidies. ▪ View documents with due diligence to facilitate and oversee income eligibility. ▪ Navigate programs such as Sherlock, Received Document Control, Omega, Cares, and Child Support.



Investors Bank

• United States
• Banking
• 700 & Above Employee

• Head Teller

  • Oct 2015 - Mar 2017

  ▪ Greet customers by efficiently providing customers with daily promotions. ▪ Build customer loyalty by delivering courteous and professional assistance. ▪ Identify customer needs and refer appropriate bank procedures to managers in alliance with proper bank protocol. ▪ Process transactions with a pristine efficiency in accordance with bank standards. ▪ File, copy, fax, email, and draft letters upon clients’ correspondence and requests. ▪ Ranked #1 in the region for following banking guidelines and protocols for satisfactory customer service.



NJ turnpike authority

• United States
• Government Administration
• 1 - 100 Employee

• Toll Collector

  • Dec 2011 - Oct 2015

  ▪ Provide sufficient customer skills to all clientele. ▪ Assess, collect, and charge all passing vehicles through an assigned toll lane making sure to adhere to the established guidelines provided by the state of NJ vehicle classification manual. ▪ Verify the validity of charge plates as well as various types of tickets. ▪ Confiscate any tickets that are found to be fallacious or invalid. ▪ Provide sufficient customer skills to all clientele. ▪ Assess, collect, and charge all passing vehicles through an assigned toll lane making sure to adhere to the established guidelines provided by the state of NJ vehicle classification manual. ▪ Verify the validity of charge plates as well as various types of tickets. ▪ Confiscate any tickets that are found to be fallacious or invalid.