Experience

St. Elizabeth Physicians

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Patient Experience Engagement and Education Specialist

  • May 2023 - Present



St. Elizabeth Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Service Representative Tier 3

  • Nov 2020 - May 2023

  • Entered accurate and meticulous information daily to ensure success. • Aided direct support to patients with good communication to relay detailed messages to recipients Coordinated appointment need and times effectively • Scanned documentation into patient charts • Effectively worked abnormal pap log, referral work queue, billing work que, and prenatal patients with unscheduled appointments. • Trained new hire employees/ leader in the office to promote a good work environment/ Help co-workers with challenges Show less



Highpoint Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Office Assistant

  • Apr 2019 - Oct 2020

  • Provided patient services including answering phones. • Scheduling appointments and provided documentation. • Acquired proper documents and transferred personal health information into Allscripts and EHR, including insurance eligibility. • Assisted between patients and physician’s communication to allow for easy workflow. • Scanned and correctly labeled documentation and filed folders. • Provided patient services including answering phones. • Scheduling appointments and provided documentation. • Acquired proper documents and transferred personal health information into Allscripts and EHR, including insurance eligibility. • Assisted between patients and physician’s communication to allow for easy workflow. • Scanned and correctly labeled documentation and filed folders.