Experience

Circle of Life Hospice

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Case Management Nurse

  • May 2023 - Present

  Arkansas, United States



Mercy

• United Kingdom
• Retail Art Supplies
• 1 - 100 Employee

• ICU Registered Nurse

  • Feb 2023 - Apr 2023

  -Assess patient condition and notify physicians of clinical changes as well as prepare and implement patient care plans. -Vital signs, catheterization, NG/OG tube placement with proper placement verification. -High quality CPR -Medication administration (sub-q, iv, po, IM, titration) -Asses level of consciousness and pain -Communicate patient condition to family members in a compassionate and non-technical manner -Patient education -Precise and detailed charting using… Show more -Assess patient condition and notify physicians of clinical changes as well as prepare and implement patient care plans. -Vital signs, catheterization, NG/OG tube placement with proper placement verification. -High quality CPR -Medication administration (sub-q, iv, po, IM, titration) -Asses level of consciousness and pain -Communicate patient condition to family members in a compassionate and non-technical manner -Patient education -Precise and detailed charting using Epic -Effective and detailed oriented hand off report Show less



Square

• United States
• Software Development
• 700 & Above Employee

• Quality Assurance Specialist

  • Nov 2020 - Feb 2023

  -Complete reviews for all assigned advocates each month -Leave feedback and coaching opportunities on the reviewed interactions -Track and log policy violations and behavioral escalations -Create and run quarterly initiatives -Roll out of QA to Ecom -Aided in constructing and rolling out QA Policy Clinics -Attend/run weekly calibrations -Gather information and present monthly MBR’s. -Create documentation -Managed my own team as an interim Manager for the E-commerce… Show more -Complete reviews for all assigned advocates each month -Leave feedback and coaching opportunities on the reviewed interactions -Track and log policy violations and behavioral escalations -Create and run quarterly initiatives -Roll out of QA to Ecom -Aided in constructing and rolling out QA Policy Clinics -Attend/run weekly calibrations -Gather information and present monthly MBR’s. -Create documentation -Managed my own team as an interim Manager for the E-commerce department. -Reviewed metrics and provided quality feedback, set goals, tracked progress, and continued with creating improvement/goal plans with each of my team members.

• Sr Agent Customer Success

  • Oct 2018 - Nov 2020

  Completed core & merit LDP. Constructed a 12 step leadership program that is currently in the works to be rolled out to CSA’s who have completed core LDP. Helped with leading new hire training, shadows, and on the floor training. Constructed and rolled out the onboarding plan for new Senior CSA’s Construct coaching plans for csa’s. Deliver feedback to advocates and discuss performance goals. Ran huddles/meetings.



Weebly

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Advocate

  • Apr 2017 - Oct 2018

  -Assist customers with technical issues or billing questions via online chat. -Troubleshoot issues and walk customers. through how to make changes. -Process payments. -Take up to 3 chats at one time. -Communicate to customers via email, meet sales and contact goals.