Experience

Encore Resort at Reunion

• United States
• Hospitality
• 1 - 100 Employee

• Night Auditor

  • Feb 2021 - Present

  Professionally answer phone calls and send out emails . Run night audit reports Check in guests and enter reservations into the computer Make welcome packetsCreate maintenance work orders Communicate with maintenance for services requested Organize and keep the Front Desk clean Professionally answer phone calls and send out emails . Run night audit reports Check in guests and enter reservations into the computer Make welcome packetsCreate maintenance work orders Communicate with maintenance for services requested Organize and keep the Front Desk clean



Elite Orlando Vip Tours

• United States
• Travel Arrangements

• VIP Tour Guide

  • Jan 2020 - Mar 2020

  Give tours for Families through Walt Disney Theme Parks High level of organization while multitasking schedules and families High level of decision making while in a fast-paced environment Smart phone utilization in determining daily plans for families Give tours for Families through Walt Disney Theme Parks High level of organization while multitasking schedules and families High level of decision making while in a fast-paced environment Smart phone utilization in determining daily plans for families



Partners Federal Credit Union

• United States
• Financial Services
• 200 - 300 Employee

• Member Services Specialist

  • Apr 2019 - Sep 2019

  Directed, transferred and assisted calls from members Processed financial transactions Activated debit/credit card app payments and refunds Navigated members through web-based account information Directed, transferred and assisted calls from members Processed financial transactions Activated debit/credit card app payments and refunds Navigated members through web-based account information



Holiday Inn Club Vacations

• United States
• Hospitality
• 700 & Above Employee

• Club Counselor

  • Dec 2018 - Mar 2019

  Assisted club owners with questions regarding reservation and online accounts Processed payments for maintenance fees and mortgages Utilized phone dialer system Assisted club owners with questions regarding reservation and online accounts Processed payments for maintenance fees and mortgages Utilized phone dialer system



Festiva Getaways

• United States
• 1 - 100 Employee

• Quality Assurance

  • Jan 2018 - Dec 2018

  Sold vacation packages via outbound and inbound calls Utilized phone dialer system Verified and built guest vacation packages Confirmed guest reservations via phone and emails Assisted in guest service resolutions Sold vacation packages via outbound and inbound calls Utilized phone dialer system Verified and built guest vacation packages Confirmed guest reservations via phone and emails Assisted in guest service resolutions



Ashley Furniture Homestores

• United States
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Jul 2016 - Jun 2017

  Answered any questions that customers had via phone or in person Wrote sales orders Organized and filed paperwork Composed professional emailsRan daily reports Balanced cash drawer Assisted with delivery issues and price adjustments Answered any questions that customers had via phone or in person Wrote sales orders Organized and filed paperwork Composed professional emailsRan daily reports Balanced cash drawer Assisted with delivery issues and price adjustments